Do Your Measures Make Employees Mad?
Fear. Anxiety. Stress. Anger. Not exactly the emotions we’re hoping to invoke in our employees, right? Not exactly the key to motivational management, anyway.
The No. 1 Reason Why Continuous Improvement Projects Fail
In a previous article I wrote about the reasons why so many lean manufacturing, Six Sigma, and other improvement programs fail. In this article I’m going to expand on reason No. 1: the Academy Award Syndrome.
Inside Quality Digest Live for Feb. 23, 2018
In our Feb. 23, 2018, episode of QDL, we considered if writing a novel makes you a better CEO, patents and innovation, and if should you blindly trust academic studies. Plus, we threw in cost of quality... just because.
Human Capital Is Critical to ISO 9001:2015 Success
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Many quality professionals remain unaware that a systematic approach to human resources is now a requirement in ISO 9001:2015.
On Innovation, Intelligent Risks, and Leaking Sinks
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There’s risk. And then there’s intelligent risk.