Desks on Wheels
Large Image Caption
At Valve Corp., desks on wheels can be rolled to any department or project employees are interested in. (Credit: Stuart Isett)
Three Things Successful Leaders Do to Reach Outside Their Comfort Zone
Large Image Caption
Reaching outside your comfort zone is critical for success in business and in life
The Magnetic Allure of Superconductivity
Large Image Caption
Need a high temperature superconductor? I've got some right here.
Credit: F. Webber/NIST
Appealing to the New Healthcare Consumer
Large Image Caption
Many healthcare leaders see consumer-centricity as an above-average organizational priority
Twenty-Five Powerful Coaching Questions
Coaching is not just for problems. Coaching helps you avoid problems by providing space to think and be more intentional about your goals and actions. And coaching is especially helpful for getting clarity on where you want to go.
Nonconformance Reports: Friends, Not Foes
Large Image Caption
Nonconformance: It's just an improvement that hasn't been realized.
The 10 Commandments of Customer Experience
Large Image Caption
How many of these CX commandments have you fallen short on?
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year.
Total System Thinking
Large Image Caption
Exploring each piece of your business’ puzzle can help plan for proactive change
Credit: Aalto Creative Sustainability
Inside Quality Digest Live for April 28, 2017
Large Image Caption
Sometimes you gotta take one for the team
In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing.
