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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Sharing roles in CX can provide dividends for both customer and proprietor
Yoav Kutner
Let salespeople spend more time on customer service, market research, and competitor analysis
Gleb Tsipursky
Effective engagement can foster productivity and stronger financials
Nate Burke
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- November 30, 2018

Video Information

Story links for November 30, 2018

 

Use Systems Thinking and Core Tools to Get the Outcomes You Want
Plus: An interview with Nicole Radziwill
Webinar: SPC & FMEA: Integrating Systems Thinking into Your Quality Architecture to Drive Improvement

Quality 4.0 in Life Sciences: Selecting Technology for Competitive Advantage
Plus: Dan Jacob, research analyst with LNS Research

Tech Corner: Marposs iWave2 handheld wireless gauge with augmented reality

 

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