It’s usually not a good idea to rely solely on a single statistic to draw conclusions about your process. Do that, and you could fall into the clutches of the “duck-rabbit” illusion shown below.

The Affordable Care Act created the CMS Innovation Center to allow Medicare and Medicaid programs to test innovative payment and delivery models that improve patient care and lower healthcare costs.

Last month I mentioned that we can put autocorrelated data on a process behavior chart. But what is autocorrelated data and what does it tell us about our processes? This article will use examples to answer both of these questions.