Lean
Before something important leaves the ground, someone has to be willing to ask an uncomfortable question: What could make this fail?
That question takes on a different meaning when the “something” is a spacecraft.
During the development of NASA’s X-43A, an experimental…
In this article I’ll be looking at the shape of this question regarding complexity that comes from Plato. In the Euthyphro dialogue, Socrates asks whether a thing is pious because the gods love it, or the gods love it because it is pious. If piety is defined by the gods’ love, it has no ground…
On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones. None of them set foot in the same building, yet the work clicks.
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William Overman began his Ph.D. program at Stanford Graduate School of Business at an auspicious moment—just two months before ChatGPT publicly launched in November 2022, exploding widely held understandings of what machines can do.
Even as Overman began enlisting AI for his…
A problem shows up, and the fix usually arrives five minutes later.
“We need more training.”
“We need a better system.”
“We need another person.”
“We need a new checklist.”
Sometimes one of those answers is exactly right. Too often it’s not. The…
People pitch ideas all the time. Most of those pitches never get heard. Why? Because they don’t consider the audience.
I get ideas pitched to me all the time. My inbox is flooded by emails from PR professionals asking me to carry guest blog posts, do book reviews, share their…