Lean
There are always good reasons to attend the American Society for Quality’s World Conference on Quality and Improvement (WCQI). The sessions are substantive, the networking is genuine, and the exhibit hall gives you a concentrated look at where the tools and technologies of our profession are…
Markets run on trust. Trust runs on standards. And standards only work when the people shaping them reflect the people they are meant to protect.
That’s why International Women’s Day and World Consumer Rights Day aren’t just two dates on the calendar—they are part of the same…
High-volume medical equipment serves as the operational backbone of our healthcare system. From infusion pumps and monitoring devices to hospital beds and support surfaces, these assets support nearly every aspect of patient care. Yet in many hospitals, medical equipment management remains…
A lot of CMMS rollouts fail quietly. It’s a common scenario: The software is installed, technicians are logging hours, and the digital work orders are flowing. On the surface, the implementation was a “success.”
But when the VP of operations asks for a quarterly performance review…
Most quality professionals have experienced this moment. A process improvement initiative is completed. Procedures are updated, the team is trained, and for a period of time everything works exactly as intended. The process runs smoothly, and the problem appears to be solved. Then, gradually,…
When manufacturing leaders discuss operational challenges, “culture” becomes the catch-all explanation: “Our culture doesn’t support discipline like Asian manufacturers,” or, “We need to change the culture around quality,” or, “It’s a cultural resistance to following procedures.”
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