All Features
Akhilesh Gulati
When we step into a complex organization—whether in manufacturing, healthcare, or finance—we often find ourselves navigating a sea of competing truths. Everyone seems certain they see the problem clearly. Yet somehow, solving it feels harder than it should.
Why?
Often, it’s not the facts that…
ISO
Occupational health and safety (OHS) is often brushed aside as a checkbox exercise—something assigned to compliance officers or forgotten in day-to-day operations. But this mindset comes at a cost. Every year, millions of people suffer injuries, illnesses, or worse, simply because their workplace…
Stephen Graham, Quality Digest
Uploading something “to the cloud” has become common enough that most people are acutely aware of the storage advantages of cloud services—whether in their personal or professional lives—as well as how they might benefit administrators in any business. What might surprise people is the additional…
Harry Hertz
A little enjoyment is always important. I recently read a blog post titled 15 Facts That Will Make You Laugh.
A few of those facts were:• There is a Welsh town with a 58-letter name:Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch.• You used to be able to send children by mail in the U.S…
Mike Figliuolo
We humans love to complicate things. The more crap we hang off of a product, the better we think it is. The more engineering that goes into it, the more we can sell, right?
Wrong.
Simplicity wins. Every time. (iPod, anyone?)
As an entrepreneur, I get to hang out with other entrepreneurs (and we…
Donald J. Wheeler
Define, measure, analyze, improve, control, goes the mantra used to carry out improvement projects in many companies. In various books, these steps get slightly different interpretations. But the overall outline is still characterized by DMAIC. This article will show a proven way to simplify and…
Harry Hertz
In an earlier blog, I introduced you to Arnie Weimerskirch, a former vice president of corporate quality at Honeywell and the former chair of the Baldrige Judges Panel. I recently had lunch with him and learned how he got involved with the Baldrige Program and how it influenced his career. I think…
Mike Figliuolo
Nobody likes change. I know if you do anything that changes my routine in the morning, my whole day is whacked. We all hate change. Heck, most of us hate getting change at the grocery store because of all those coins.
As a leader, though, your job is to get others to want to change.
Getting other…
Jones Loflin
A question I’m getting asked a lot these days is, “What’s a quick way for me to improve my ability to focus?” I have several suggestions. One of the new ones I’m working on is connected to a principle from lean management. It’s called the 3S’s—Sweep, Sort, Standardize. See if it doesn’t have…
Christine Schaefer
‘Every organization has countless opportunities for improvement, but only a few points—what we call constraints or bottlenecks—govern the pace and performance of the entire system,” says Rami Goldratt, who gave the closing keynote presentation at the Baldrige Performance Excellence Program’s 36th…
Elisa Duquet
The semiconductor industry is one of the most complex, dynamic, and technologically advanced sectors in the world. It plays an essential role in shaping modern life, serving as the foundation for everything from smartphones and MRI machines to kitchen appliances and space shuttles. In today’s…
Gleb Tsipursky
Generative AI (gen AI) is fundamentally transforming industries, reshaping the way professionals innovate, create, and solve problems. These systems, capable of generating text, images, music, and complex solutions, aren’t just tools—they’re catalysts for a paradigm shift in the professional and…
John O'Kelly
Warehouses are the backbone of supply chains, ensuring that goods move efficiently from suppliers to consumers. However, the physical demands of warehouse work—heavy lifting, repetitive motions, and prolonged standing—can take a toll on employees, leading to fatigue, injuries, and long-term strain…
Mike Figliuolo
Email is the bane of our existence. Sure, it’s awesome for funny cat videos, chain letters, and getting awesome blogs like this one (see what I did there?), but it can also cause massive amounts of stress and waste tremendous amounts of time.
One of the first things I do when I take on a new…
Bryan Christiansen
Failure analysis helps uncover the root cause of equipment issues so you can fix problems and prevent them from happening again. This guide outlines a clear, six-step process to conduct effective failure analysis and write a report that adds long-term value.
Failure analysis techniques vary widely…
Quality Digest, Donald J. Wheeler
Dr. Donald J. Wheeler has been one of Quality Digest’s most highly read authors for decades. His teaching on the use of control charts in industrial settings has long been considered the gold standard. He has conducted more than 1,100 seminars in 17 countries on six continents, and his books have…
Akhilesh Gulati
As director of quality at a manufacturing plant, James faced the reality of shift every day. As the plant embraced new technologies and adapted to changing global dynamics, he knew that quality management could no longer be reactive. The question was whether he could turn these shifts into…
Etienne Nichols
What’s your favorite regulatory pitfall? I know that’s a strange question, but if you’ve spent much time in the medical device industry, there are likely a few that come to mind. People reach out to me all the time asking how to break into the medical device industry—and I love those conversations…
Gleb Tsipursky
Once hailed as both an ethical mandate and a strategic necessity after the upheaval of 2020, diversity, equity, and inclusion (DEI) initiatives now face intense scrutiny and pushback. Major corporations—ranging from Walmart to Google—are quietly retreating from these programs amid escalating…
Stephanie Ojeda
The pharmaceutical industry and the medical device industry have unique ways of defining terms like deviation and nonconformance. Often, this leads to confusion about how events should be classified and managed.
This article explains the difference between a deviation and a nonconformance, and why…
Akli Adjaoute
Keeping quality high in today’s fast-moving production world is a big challenge. Traditional quality checks have worked well, but they can be slow, require a lot of work, and are prone to mistakes.
AI could change this by making quality control faster, more accurate, and easier to scale. It could…
ISO
How do health and safety incidents affect your business? If a worker is injured or becomes ill, what kind of disruption does it cause? Is your productivity affected? What’s the effect on other workers in terms of workload or psychological health and well-being?
People are the foundation of every…
Chip Bell
Innovation is vital to the success of all businesses. Innovate or perish is the new mantra. Leaders must perpetually reinvent their processes, products, and services, because they typically have multiple competitors offering similar offerings. Only through innovation can most organizations…
Scott Ginsberg
Manufacturers face a critical challenge: capturing, standardizing, and scaling workforce knowledge. Skilled workers are retiring, and labor shortages are persisting. Outdated, paper-based documentation can no longer keep up. These methods create bottlenecks that slow productivity and make vital…
Gleb Tsipursky
One transformative strategy that can revolutionize how organizations embrace generative AI is peer mentoring. By leveraging the power of personal connections and shared expertise, peer mentoring accelerates learning, fosters collaboration, and fuels innovation. When mastering gen AI tools can mean…
