Dan Nelson’s picture

By: Dan Nelson

Nobody likes to be told they’re doing something wrong. But if you were doing something wrong due to a misunderstanding, and it was actually hindering your operations while adding unnecessary cost, wouldn’t you want to know?

Dan Nelson’s picture

By: Dan Nelson

Based on a reading of the ISO 9001:2015 Committee Draft (CD), the 2015 standard will further clarify and emphasize the requirement to apply a process approach. Although the requirement has been resident in the standard since 2000, this fundamental requirement has been overlooked often enough to warrant further clarification and emphasis in the upcoming standard.

Ryan E. Day’s picture

By: Ryan E. Day

It’s a funny spot I find myself in. I’ve been very vocal within Quality Digest about the need for, and virtues of, innovation as it pertains to our company. Very vocal. So much so, that the bosses have put me in a position to cash the checks my mouth has been writing.

Ryan E. Day’s picture

By: Ryan E. Day

‘We call them unscheduled (vs. surprise) audits, in that they are not part of the originally planned, annual first-party audit plan.”

Mary McAtee’s picture

By: Mary McAtee

It was the end of a long day. While sitting over dirty martinis with extra olives, my long-time colleague, Tisha Tomlinson, and I were discussing a situation and trying to plan a strategy that met the needs of all involved. We had spent the day with various quality and environmental, health, and safety (EH&S) personnel at one of our long-time clients. The company’s senior management was pushing to extend our quality software’s use to include EH&S compliance.

Arun Hariharan’s picture

By: Arun Hariharan

Taiichi Ohno, the father of the Toyota Production System, once said, “Where there is no standard [process], there can be no kaizen [improvement].”

Umberto Tunesi’s picture

By: Umberto Tunesi

First published Oct. 1, 2013, on the CERM Risk Insights blog. © Umberto Tunesi and CERM Risk Insights.

It isn’t Beethoven’s Fifth Symphony. I wish it were. It’s the committee draft (CD) of ISO 9001:2015, or model No. 5, if you prefer. No connection whatsoever to that lady-loved scent, Chanel No. 5, either. ISO lost out on that opportunity, too.

Paul Naysmith’s picture

By: Paul Naysmith

Arecent call with an old colleague from Europe got me wondering about a question that few are conscious of: Who is the customer of your quality document? Oh boy, did we have an interesting discussion about quality systems.

Dawn Marie Bailey’s picture

By: Dawn Marie Bailey

A recent article in The Washington Post, “Company Town’s Decline Reflects New Mantra: Shareholders First,” got me thinking. The article begins with a look at Endicott, New York, where, during the 1980s, 10,000 IBM workers kept the upstate town thriving.

Syndicate content