Paul Naysmith’s picture

By: Paul Naysmith

Arecent call with an old colleague from Europe got me wondering about a question that few are conscious of: Who is the customer of your quality document? Oh boy, did we have an interesting discussion about quality systems.

Dawn Marie Bailey’s picture

By: Dawn Marie Bailey

A recent article in The Washington Post, “Company Town’s Decline Reflects New Mantra: Shareholders First,” got me thinking. The article begins with a look at Endicott, New York, where, during the 1980s, 10,000 IBM workers kept the upstate town thriving.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

If your company is ISO-certified or thinking about becoming so, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification. However, it’s not always clear who should be in charge of determining whether customer satisfaction has been achieved.

Umberto Tunesi’s picture

By: Umberto Tunesi

Stone Age men, so the story goes, got the wheel inspiration by observing trees rolling downhill. So they sliced trees and fit the rounds they got to their sleds, to move them faster and with less effort. In so doing, they also invented carts while expediting transportation.

Denise Robitaille’s picture

By: Denise Robitaille

Editor’s note: Denise Robitaille is a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She will be reporting on the revision progress to ISO 9001, which will be completed in 2015. Read other articles in the series here.

Bull Wranglers’s picture

By: Bull Wranglers

There are more than 1,100 textbooks referring to “short-term process capability,” as distinct from “long term.”  Surely 1,100 textbooks can’t be wrong? Let’s apply the first Bull Wrangler test. Does short- and long-term process capability make common sense? 

Quality Digest’s picture

By: Quality Digest

On March 28, 2013, the world lost a person whom many consider to be a major contributor to the world of industrial statistics: George E. P. Box. Relatively unknown outside the world of statistics, Box was certainly very well known by those who have studied or practiced industrial statistics.

Mike Micklewright’s picture

By: Mike Micklewright

Got your attention by what seems a bizarre claim? Yes, you can significantly reduce the number of procedures you maintain by converting your ISO 9001 quality management system (QMS) to one that is also certified to the medical device standard ISO 13485 and the aerospace standard AS9100.

I am currently working with a small company of fewer than 100 employees on this very endeavor. Our achievable plan is to make the following conversion happen:

George Anastasopoulos’s picture

By: George Anastasopoulos

In July 2008, the Council of the European Union and the European Parliament agreed to provide a legal framework that creates one monopoly in each member state of the European Union (EU) for the provision of accreditation services across Europe.

Umberto Tunesi’s picture

By: Umberto Tunesi

I recently bought myself an almost-latest-version smartphone. It was intended to celebrate my 62nd birthday; replace my present, obsolete portable phone; and be reliable and not too expensive.

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