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Defining Quality: Is It More Than Just Meeting Metrics?
Megan Wallin-Kerth
Business owners and employees alike have long debated over how best to achieve quality standards and what those standards ought to be. However, as much as linear thinking may help when measuring degrees of improvement, increases in profit, or low turnover rates, it can’t tell you that your company…
How to Improve Employee Uptime
Aaron Smith
A successful company can’t run without happy and motivated employees. One way you can achieve that is by improving your employees’ uptime. Uptime refers to your employees’ freedom to pursue personal and occupational growth without the burden of preventable injuries. Here is everything you need to…
Linking Design Controls and Risk Management in the QMS
Stephanie Ojeda
Design controls are a frequent citation in 483 observations and warning letters from the U.S. Food and Drug Administration (FDA). In fact, the agency has noted a large proportion of past recalls that could have been prevented with design controls. FDA guidance also makes an explicit link between…
Embracing Net Zero
ISO
Net zero is our strongest tool yet against the climate crisis. The transition to net-zero emissions presents a compelling solution that offers not only environmental benefits but also economic, social, and health advantages. Failing to act swiftly and decisively risks catastrophic climate change,…
Five Benefits of Supply Chain Quality Control Software
Sébastien Breteau
Supply chain quality control is a demanding job. Ensuring that products meet specific standards and expectations for safety and customer satisfaction by monitoring and managing the entire supply chain, from raw materials to finished products, must be accomplished consistently and reliably. At any…
How to Develop a Risk-Based Approach to Supplier Management
Etienne Nichols
The goal of your MedTech company’s supplier management process should be to ensure a consistent supply of high-quality parts and components that conform to your specifications. But achieving that goal is easier said than done, and it depends heavily on whether you take a risk-based approach to…
Finally: Quality Tools Are Becoming More User-Friendly
Ian Wright
‘I have a cellphone that doesn’t behave like a phone: It behaves like a computer that makes calls. Computers are becoming an integral part of daily life. And if people don’t start designing them to be more user-friendly, then an even larger part of the population is going to be left out of even…
Embracing AI-Driven Technology to Augment Quality and Regulatory Activities
Michael King
Medical companies work in an environment of ever-increasing challenge and complexity. Global regulations continue to evolve with advancements in technology and variations in requirements from country to country. This brings unavoidable technical complexity to daily tasks of quality and regulatory…
Studying Food Safety Through Measurement
Melissa Phillips
The levels of contaminants in our food supply are, generally, decreasing. That’s the good news. But we still need to measure those contaminants and make sure our food is safe. And measuring tiny things (and big things) is what we do best here at NIST. In our food safety program, we’re studying all…
Finally, Women Are Being Represented in Vehicle Testing
Jessie MacAlpine
Despite rigorous vehicle safety testing, current evaluations fail to adequately protect women in the case of an accident. In 2021, a study published by the Insurance Institute of Highway Safety found that women have a mortality rate 20% to 28% higher than men during road accidents. Women are also…
Understanding ISO 14971 Medical Device Risk Management
Etienne Nichols
Medical device companies must have established risk management processes that comply with ISO 14971. It doesn’t matter whether you’re developing medical devices in the U.S., EU, Canada, or elsewhere. Every international regulatory agency you’ve ever heard of accepts ISO 14971. ISO 14971 is a good…
How to Build Resilience Instead of Chasing Zero Errors
Jake Mazulewicz
Wildland firefighters. Air traffic controllers. Flight deck crews of aircraft carriers. Operators of nuclear power plants and the national bulk electric grid. These are among the safest and most reliable work teams in the world. And they don’t try to eliminate all errors and surprises. Decades of…
OC Curve and Reliability/Confidence Sample Sizes
Harish Jose
I’m looking at a topic in statistics. I’ve had a lot of feedback on one of my earlier posts on OC curves and how one can use them to generate a reliability/confidence statement based on sample size (n), and rejects (c). I provided an Excel spreadsheet that calculates the reliability/confidence…
The Many Challenges of Achieving a Safer, Healthier World of Work
Martin Cottam
It’s tempting to attribute the increased profile now given to occupational health and safety (OH&S) to the Covid-19 pandemic. But while in many organizations the pandemic shone a spotlight on OH&S management, there are other issues that will keep OH&S at the fore throughout the next…
The Role of Employee Engagement in Safety
Ken Chapman, Tony Orlowski
‘Turning to the men around him, Dodge shouted, ‘Up this way!’ but the men ignored him. Dodge later stated that someone responded, ‘To hell with that, I’m getting out of here.’ The team raced past Dodge up the slope toward the ridge. Four men reached the crest, but only two, Bob Sallee and Walter…
Ten Facility Management KPIs You Should Start Tracking Today
Bryan Christiansen
With so many assets and projects to think about, facilities management is a huge and complex field. It’s easy to lose focus. Luckily, there’s a simple and easy fix for this problem—facility management KPIs (key performance indicators). Outlining and tracking the most important ones will help you…
How a Purpose-Built eQMS Improves Compliance in Life Science Organizations
Kari Miller
Life science organizations depend on quality management systems (QMS) to improve products, minimize risks, ensure patient safety, and support regulatory compliance. When companies use a horizontal QMS that is not purpose-built for the life science industry, they must execute additional steps to…
How to Rein in the AI Threat?
Gleb Tsipursky
A ccording to a recent Monmouth University poll, 55 percent of Americans are worried by the threat of artificial intelligence (AI) to the future of humanity. In an era where technological advancements are accelerating at breakneck speed, it’s crucial to ensure that AI development is appropriately…
Why Manufacturers Are Integrating EHS and Quality
Stephanie Ojeda
Quality management and environmental health and safety (EHS) have traditionally existed as siloed processes and roles in most organizations. It’s easy to see why, given the forces that have shaped quality and safety during their history. Modern quality management was born from the post-World War…
A Quick Guide to Functional Failures
Bryan Christiansen
Functional failures are a problem in every industry. They’re a silent way to lose money, waste time, and squander precious manpower. You need to understand them—so you can prevent them. We’ll show you what functional failure is, explain the difference between functional and partial failures, and…
How to Rapidly Test New Organization Designs
Phanish Puranam
It’s no secret that there are no universally applicable organization designs. What works in one context may not work in another because each organization has a different history, culture, and cast of characters. And yet there is a thriving segment of the management consulting business that…
Is Your Cybersecurity Strategy Falling Victim to These Six Common Pitfalls?
NIST
Here’s a pop quiz for cybersecurity pros: Does your security team consider your organization’s employees to be your allies or your enemies? Do they think employees are the weakest link in the security chain? Let’s put that last one more broadly and bluntly: Does your team assume users are clueless…
Drones Give Bird’s-Eye View for Collecting Environmental and Security Data
Oak Ridge National Laboratory
The Autonomous Systems group at the U.S. Department of Energy’s Oak Ridge National Laboratory is in high demand as it incorporates remote sensing into projects needing a bird’s-eye perspective. When it comes to collecting data for environmental and national security research, the team sends its…
Silicon Valley Bank: Another ESG Failure
William A. Levinson
I wrote previously1 that environmental, social, and governance (ESG) metrics are often dysfunctional because they prioritize the wrong things and thus deliver the wrong results. The recent failure of Silicon Valley Bank (SVB) despite SVB Financial Group’s “medium” (at the time) ESG risk rating…
The Relationship Between Maintenance and Reliability
Bryan Christiansen
People often use the terms maintenance and reliability interchangeably. However, they are two separate concepts. Although there is some overlap, their scope and focus are quite different. Understanding those differences, as well as how each concept affects the other, is a necessary step for…

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