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Book Review: Juran’s Quality Handbook, Seventh Edition
Mike Richman
In the quality profession today, the term “guru” tends to be thrown around with reckless abandon, more often than not self-referentially by the “guru” him- or herself. Don’t get me wrong; there are many outstanding people now working in our field, with interesting and perhaps even revolutionary…
The Simple Leader: Plan, Do, Study, Adjust
Kevin Meyer
“Excellent firms don’t believe in excellence—only in constant improvement and constant change.”—Tom Peters The plan-do-study-act (PDSA) cycle is the core component of continuous improvement programs. You may have heard it called the plan-do-check-act (PDCA) cycle—and they are very similar—but I…
FDA Warning Letters Target Weak CAPA Programs Globally
AssurX
Life sciences companies around the world should make sure their corrective and preventive action (CAPA) plans are in good shape before a Food and Drug Administration (FDA) inspector comes calling. Looking at a deep pool of letters issued this year domestically and internationally, it’s clear the…
Three Keys to Encourage Personal Growth in Others
John Maxwell
During the past few weeks I’ve written a lot about personal growth. That’s because it’s so important to me—I believe personal growth is a crucial part in anyone’s journey toward success and significance. But here I want to talk about an area of personal growth that we sometimes forget: helping…
Get Work Done and Stay Healthy
Jim Benson
I’ve been watching myself. Asking myself why do I do certain things? Why do I lose track of time? I’ve combined a few regimens that have calmed me down, increased my effectiveness, and made me feel healthier. I’ve created for myself things that some blithely call “habits.” But we all have habits…
Napoleon’s Defeat Made Visual
Gwendolyn Galsworth
Often enough, you have heard me say that 50 percent of our brain function is dedicated to finding and then interpreting visual data. This is not whimsy. This is not speculation. This is fact. The eye rules. Though we utilize our other senses quite naturally (sound, taste, smell, touch), visuality…
Considering Human Factors Requirements in ISO 9001 and AS9100
The new revision of AS9100D is now out, and clause 10.2—“Nonconformity and corrective action” will require us to “evaluate the need for action based on human factors to ensure nonconformities do not recur.” In addition, clause 7.1.4 of both ISO 9001:2015 and AS9100D require us to consider human…
Increasing Revenue and Reducing Risk in the Industrial Sector
Ryan E. Day
Sponsored Content Although more than 140 years old, Colonna’s Shipyard Inc. has not stood still with respect to modernization. Colonna’s has made the capital investments necessary to improve efficiency and productivity—and those investments are paying off. During the late 1990s, Steel America (SA…
New ASQ Certification Adds Focus for Quality Professionals and Others
Robert Napoletano
ASQ has recently offered a new certification, Certified Supplier Quality Professional, specifically for those quality professionals dealing with suppliers. Who are these professionals? Most often the “who” depends on the size of the company. Sometimes, in a smaller company, it’s the quality…
The Lost Art of Saying, ‘I Don’t Know’
The “leave” vote prevailing in the United Kingdom’s Brexit referendum was big news. It was fascinating to watch events unfold from this side of the pond, particularly since what happens here will be affected by what happens there from this point forward. Most of the people I follow on Twitter…
How to Persevere When Facing a Work Grind
Mike Figliuolo
It’s called “work” for a reason. Most days we’re able to “work” through it and find enjoyment in what we do, but occasionally we’re faced with a grind that saps our strength and threatens to derail us. Fortunately, there are simple techniques for working through that grind. I love writing the…
Election Fraud
Donald J. Wheeler
Opinion There was an election in Xanadu recently. One of the issues that was repeatedly brought up was the possibility of election fraud. So out west in the town of Hawtch-Hawtch, the people got some “Hawtch-Hawtch bee watchers” to go out and watch the polls. The Hawtch-Hawtch poll watchers…
Thanks!
Mike Richman
My colleague and buddy, Christopher Martin, is an unsung hero here at Quality Digest. Few of our readers know him, but all our advertisers do, because he’s the guy who keeps them happy. In addition to being a great salesperson, Christopher handles ad materials, tracking, reportage, traffic…
Teamwork, the Everest Way
Knowledge at Wharton
There were no Olympic medals up for grabs when Sim Yi Hui and Jane Lee, the co-founders of the Singapore Women’s Everest Team, set out to recruit team members to climb the world’s tallest mountain in 2004. “When we first formed the team my goal was just to climb the mountain,” Sim Yi Hui told me…
Driving the Quality Initiative
Dan Jacob
You’ve identified a fledgling quality initiative to fix the bottlenecks in your processes. Or perhaps you need that application with the latest technology that is sure to improve performance. You might have even discovered the approach to advance a culture of quality. Now that you know the…
Creating a Safety Net for Medical Devices
Suzanne Schwartz
During National Cybersecurity Awareness Month, which took place in October, the public and industry were encouraged to understand the importance of cybersecurity and to be vigilant when it comes to the technology we rely on every day, including helping patients remain confident in the safety of…
Using a Conformity Matrix to Align Processes to ISO 9001:2015
William A. Levinson
Sept. 22, 2018, is the deadline for registration to ISO 9001:2015, and this seems to allow organizations plenty of time to make the transition to the new standard. The good news is that, despite the radical changes to the standard’s structure, the underlying requirements are not particularly…
Engineering the Hobie Alter Memorial
Eugene Daniell
Sponsored Content There are very few individuals whose contributions shape an industry and help create a culture. Hobie Alter, founder and driving force behind what we know today as the Hobie Company, was such a man. His contributions to sailing and surfing are now immediately recognizable icons,…
A Data-Driven Guide to Becoming a Better Boss
Stanford News Service
Most leadership advice is based on anecdotal observation and basic common sense. Stanford Graduate School of Business professor Kathryn Shaw tried a different tack: data-driven analysis. Through research done in collaboration with a very large, undisclosed technology-based company that has a…
Four U.S. Organizations Receive Nation’s Highest Honor for Performance Excellence
NIST
The U.S. Commerce Secretary, Penny Pritzker, has named four organizations as the 2016 recipients of the Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for sustainable excellence through visionary leadership, organizational alignment, systemic improvement and…
The Dangers of Polygonization
Ben Rennison, Chris Greer
The advancement of dimensional scanning technology has allowed massive amount of point cloud data to be obtained quickly. This data is used for analysis and reverse-engineering functions. Generally, once this data is collected, it will be polygonized into a mesh which allows for easier data…
PrecisionPath Consortium Continues Roadmapping Efforts at October Meeting
Belinda Jones
Dedicated members of the PrecisionPath Consortium gathered recently near the UNC Charlotte campus for their fourth working meeting and Technology Innovation Workshop in Charlotte, NC. The Coordinate Metrology Society and UNC Charlotte pilot the industry-driven coalition to advance large-scale…
Automating Airframe Measurement Improves Process Efficiency
Michael O’Shea
Being able to be in two places at once has been a dream for many metrologists in the measurement services business. Taking a page from the field of artificial intelligence (AI), ATT Metrology developed an “Expert System” to perform a wide range of measurement tasks based on more than 20 years of…
Moving CMSC Forward with Education and STEM
Keith Bevan
With this year’s Coordinate Metrology Society Conference (CMSC) behind us and 2016 rapidly coming to a close, new ideas are moving into full swing for CMSC 2017 in Snowbird, UT. The Coordinate Metrology Society (CMS) is in the process of revamping the conference agenda and addressing requested new…
Anthrax Detector, 3D Endoscope Among Highlights of NIST Tech Transfer Report
NIST
The National Institute of Standards and Technology (NIST) has released the Federal Laboratory Technology Transfer, Fiscal Year 2014, Summary Report to the President and Congress. Including both quantitative and qualitative measures of effectiveness, the report provides the most current…

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