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One of the most important things you can do is to identify your team’s mission. And one of the biggest wastes of time is creating a mission statement that isn’t used.
An earlier post of mine, “How to Write a Mission Statement in 5 Steps,” explains what a mission statement is and how to write one…
As a person working in quality manufacturing, it’s probably in your DNA to look at a quality challenge and choose Six Sigma or something similar as the framework for getting to the answer. It’s also likely that you’re spending a lot of time gathering and analyzing data, applying hypothesis…
Many organizations talk about understanding customers and their needs, but few truly understand what customers value most. As we approach the end of the year, it’s a good time to reflect back on this year’s customer experiences and consider the following aspects of understanding your customer.…
(Blue Ribbon Corp.: Grand Island, NY) -- The model BC001 Birdcage submersible level transmitter from Blue Ribbon Corp. offers all-316-grade stainless steel construction for years of trouble-free service life within even the harshest of environments. An integral 3-in. sensing diaphragm eliminates…
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One of the most common misconceptions about ISO 9001 certification is that it’s only for big businesses. This couldn’t be further from the truth. The standards set forth by ISO are generic by design so that they may be applied to businesses of any size, type, and product line. As…
The ideas developed by your employees, partners, and distributors can be an important source of knowledge that, in many cases, proves quite relevant to your business.
However, I must admit that I had no clue as to how enormously important promoting a culture of ideas and innovation could be as a…
This article describes a novel approach to calculating the financial aspect of overall equipment effectiveness (OEE), with the result referred to as $EE (as in monetary units). By using $EE, a management team readily can “SEE” their operation in financial terms. Employees are then better able to…
This article describes a novel approach to calculating the financial aspect of overall equipment effectiveness (OEE), with the result referred to as $EE (as in monetary units). By using $EE, a management team readily can “SEE” their operation in financial terms. Employees are then better able to…
(NIST: Gaithersburg, MD) -- Twelve high-performing organizations have been selected to receive site visits for the 2015 Malcolm Baldrige National Quality Award, the nation's highest recognition for organizational performance excellence. Winners of the 2015 Baldrige Award will be chosen from the…
Technology is evolving more rapidly than at any point in history. We tend to think of seminal moments in history, such as the inventions of the steam engine or powered flight, as literal moments in time.
The reality is that the invention of the steamboat by Robert Fulton was only possible…
The recent news coverage of “bruising” and inhumane management practices at Amazon and other well-known companies got my attention because of its relevance to our new book, The Transformative Workplace: Growing People, Purpose, Prosperity and Peace (Transformations Press Unlimited, 2015), and…
When considering how good a production process is, it’s important to ask, “Can we expect the output to be fully conforming?” An assessment of process capability can answer this. Data are needed, but how many? Is “30” the right number? This article examines these last two questions.
First, why 30…
The difference between a good product and a great solution isn’t just the quality of the technology but how the solution is presented and marketed internally. We all have personal technology devices that we love. Whether it’s a Microsoft Surface, iPhone, or Bose noise-cancelling phone, users line…
In 2001, the fast-food restaurant chain, Pal’s Sudden Service, received the Malcolm Baldrige National Quality Award. Today founder Pal Barger continues to share why he considers his company’s investment in employee training to be cost-effective despite being in a high-turnover industry.
Other…
A good friend and mentor of mine said, “We should eat the bread that we make.” He is James Wardlaw, now of Summit Engineering Solutions, and he reminded me of this piece of wisdom during a recent conversation.
It means that we should live with the consequences of our own work. We should deal with…
Now let’s be real here and take a big-picture look at your company’s knowledge about its customers. For instance, when my firm reviews how a client uses its customer relationship management (CRM) system, invariably we find knowledge gaps in the operational processes it follows.
These gaps make it…
When we take pictures with a digital camera or smartphone, what the device really does is capture information in the form of binary code. At the most basic level, our precious photos are really just a bunch of 1s and 0s, but if we were to look at them that way, they'd be pretty unexciting.
In its…
In today’s increasingly complex manufacturing operations, Murphy’s Law is only an unexpected hiccup away—anything from a data error to an errant vibration to a dulled cutting tool can undermine production. In a future with fully effective sensing and information technologies that anticipate and…
Is accountability used as an excuse for draconian enforcement of arbitrary goals? We’re familiar with the insanity of wasted time spent overreacting to common cause. I remember the dreaded review meetings, spending all day listening to litanies of excuses, finger pointing, blaming others, and…
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Ultrasonic flaw detection is a powerful nondestructive testing (NDT) technology and a well-established test method in many industries. However it can seem complex to a person who has not worked with it.
Modern ultrasonic flaw detectors are small, portable, microprocessor-based…
It’s a cold winter’s night in northern New Hampshire. You go out to the woodshed to grab a couple more logs, but as you approach, your hear a rustling inside the shed. You’ve gotten close enough to know you have a critter in the woodpile. You run back inside, bolt the door, hunker down with your .…
To every one of us, the future is important. Maybe it’s because the future is where we’re going to spend the rest of our lives. Or could it be something more, something about the human spirit that has us looking ahead to a better future for ourselves, our families, and every living thing on the…
(AssurX: Morgan Hill, CA) -- AssurX Inc., an enterprise quality management, risk, and regulatory compliance solution provider, has released the latest update to its AssurX training management software.
Ensure training compliance in complex, fluid environments AssurX training management software…
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Manufacturing organizations across multiple industries are continually pressured to balance maintaining superior product quality with reducing costs and maintaining margins. Fortunately, the technology needed to deal with these challenges is available.
Enterprise quality…
Sponsored Content
Manufacturing organizations across multiple industries are continually pressured to balance maintaining superior product quality with reducing costs and maintaining margins. Fortunately, the technology needed to deal with these challenges is available.
Enterprise quality…