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Story update 9/8/2015: There was an error in the data set for columns "Skew" and "Kurt" in figure 7. The error has been corrected.
Clear thinking and simplicity of analysis require concise, clear, and correct notions about probability models and how to use them. Last month in part one we looked…
Car buyer satisfaction is down for a third straight year as prices rise and recalls continue, according to new data from the American Customer Satisfaction Index (ACSI). Customer satisfaction with automobiles falls 3.7 percent to 79 on ACSI’s 100-point scale.
“While it’s true that all cars are…
Manufacturers know the high cost of defects—the direct and indirect costs of manufacturing the recalled items, the cost to restock, the unquantifiable loss of consumers, and (at times) the need for a publicity campaign to rebuild product confidence and brand reputation. These costs provide a…
From as far back as my days in brand management, I have held a deep affection for strategy. This might have something to do with the fact that I can be stubborn. Good strategists are also stubborn, even pigheaded. Why is that?
Because without strategic stubbornness, the hard barrier lines that…
The European Cooperation for Accreditation (EA), an association of national accreditation bodies in Europe, has implemented the accreditation requirements of the International Accreditation Forum (IAF) and has signed up for the IAF Multilateral Recognition Arrangement (MLA) extension to cover ISO…
(Marposs: Auburn Hills, MI) -- Marposs Corp. will introduce its new iWave2 wireless manual gauge at the Quality Show, in booth No. 619.
The innovative iWave2 gauge features a durable, ergonomically designed handle with a rechargeable Li-ion battery that incorporates a computer with a 1.8-in. TFT…
A few years ago, a friend of mine returned from visiting her family in Greece. Knowing that I loved to try new wines, she brought me a bottle that she said was her parents’ favorite. She told me it was called retsina.
It was a white wine and I was anxious to try it. After letting it chill, I…
(inTEST Thermal Solutions: Mansfield, MA) -- An environmentally friendly series of Temptronic ThermoStream temperature forcing systems that use one-third less energy with very low audible noise has been introduced by inTEST Thermal Solutions. The ECO Series temperature test systems operate on a…
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Has your business ever dealt with a bottleneck caused by your inability to check parts quickly? Have you ever missed a shipment deadline because your coordinate measuring machine (CMM) couldn’t measure a production batch in a timely manner? Could you manufacture more parts if you…
You’ve heard of Bam Bam, Duran Duran, Zsa Zsa, so-so, tutu, and Reverend Tutu. And now we have... Gemba Gemba! But what is Gemba Gemba?
Quite simply, Gemba Gemba means going to the gemba for the purpose of observing others going to the gemba to ask, teach, learn, coach, and challenge. In this way…
(Fowler: Newton, MA) --Fowler High Precision, a leading supplier of high-quality inspection, leveling, control, and calibration equipment, has introduced the zCAT, the world’s first truly portable direct computer control coordinate measuring machine (DCC CMM). Weighing only 30 lbs., the zCAT is…
(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology has announced that registration is now open at hxgnlive.com for the Metrology/Manufacturing track at the forthcoming HxGN LIVE event being held at the Asia World Expo, Nov. 18–20, 2015, in Hong Kong. HxGN LIVE is Hexagon’s international…
Customers want more value from you as a supplier. They want it with shorter lead times. They want your innovation in the product, and they don’t want to pay for any of it.
I often hear the declaration, “We can’t reduce costs anymore!” from manufacturers (similar statements come from other…
My last article took a look at the new Clause 7.1.6 in ISO 9001:2015, which concerns organizational knowledge and its management. The article also introduced the strategic knowledge management framework. A detailed explanation of each of the framework’s eight elements is given here.
Element 1:…
A newly released study comparing 34 U.S. healthcare organizations that received the Baldrige National Quality Award with their 153 geographically closest competitors found that the Baldrige Award recipients matched or exceeded their competitors’ measures of healthcare quality and outperformed them…
As both a participant and witness to the practice of lean management in higher education, I’d like to point out methodological errors in relation to how lean is practiced in industry.
People in industry who practice lean management correctly provide us with a standard to which we can compare the…
OK, so “cool” probably isn't the precise term—unless you happen to be a standards uber-geek. But there are definitely some enhancements to the 2015 revision of ISO 9001 that are worth getting a little excited about.
The final draft international standard (FDIS) is finally out for ballot, so most…
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With the ISO 9001:2015 revision currently dominating standards conversations, it's easy to pass over the humble energy standard from Geneva—ISO 50001. You might not even know what it is, let alone the benefits of implementing it. On the other hand, the rising price of energy and…
Suppliers, before you read any further, I need you to do some self-introspection by answering yes or no to this question: Are you paying attention?
Now let me clarify. Often, I present a topic called “Demand” at ASQ and APICS meetings. At one of those meetings, a member said to me that he is “…
The FDA just issued a Safety Communication on the cybersecurity vulnerabilities of the Hospira Symbiq Infusion System, which is a computerized pump designed for the continuous delivery of general infusion therapy for a broad patient population. The pump is mostly used in hospitals or other acute…
The requirement for risk-based thinking is among the most significant changes in ISO 9001:2015. Army Techniques Publication (ATP) 5-19, Risk Management is a public domain reference that supports this requirement.
ATP 5-19 includes a risk assessment approach that is similar to failure mode and…
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Risk is not a straightforward concept. Definitions of risk vary, even within documents published by the International Organizations for Standardization (ISO). One ISO definition indicates that risk is the “effect of uncertainty on an expected result.” Risk is now addressed by…
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Risk is not a straightforward concept. Definitions of risk vary, even within documents published by the International Organizations for Standardization (ISO). One ISO definition indicates that risk is the “effect of uncertainty on an expected result.” Risk is now addressed by…
(ISO: Geneva) -- Pounds or sterling, dollars or bucks? Our globalized world would feel a lot less global if it we didn't have agreed codes for money. ISO's newly revised standard for currency codes has just been published, ensuring it is fit for the challenges of a fast changing, ever diminishing…
(AICON: Plymouth, MI) -- AICON Americas will host its annual Technology Fair on Sept. 9, 2015, at its offices in Plymouth, Michigan. The event features educational technical sessions and product demonstrations that illustrate how manufacturers and engineering test centers are using optical…
