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Fostering Ideas and Innovation
The ideas developed by your employees, partners, and distributors can be an important source of knowledge that, in many cases, proves quite relevant to your business. However, I must admit that I had no clue as to how enormously important promoting a culture of ideas and innovation could be as a…
$EE, the Financial Aspect of OEE
This article describes a novel approach to calculating the financial aspect of overall equipment effectiveness (OEE), with the result referred to as $EE (as in monetary units). By using $EE, a management team readily can “SEE” their operation in financial terms. Employees are then better able to…
$EE, the Financial Aspect of OEE
This article describes a novel approach to calculating the financial aspect of overall equipment effectiveness (OEE), with the result referred to as $EE (as in monetary units). By using $EE, a management team readily can “SEE” their operation in financial terms. Employees are then better able to…
Excellence by the Dozen
(NIST: Gaithersburg, MD) -- Twelve high-performing organizations have been selected to receive site visits for the 2015 Malcolm Baldrige National Quality Award, the nation's highest recognition for organizational performance excellence. Winners of the 2015 Baldrige Award will be chosen from the…
Pushing the Frontier of Risk Assessment and CAPA
  Technology is evolving more rapidly than at any point in history. We tend to think of seminal moments in history, such as the inventions of the steam engine or powered flight, as literal moments in time. The reality is that the invention of the steamboat by Robert Fulton was only possible…
Becoming Engaged
The recent news coverage of “bruising” and inhumane management practices at Amazon and other well-known companies got my attention because of its relevance to our new book, The Transformative Workplace: Growing People, Purpose, Prosperity and Peace (Transformations Press Unlimited, 2015), and…
Process Capability: How Many Data?
When considering how good a production process is, it’s important to ask, “Can we expect the output to be fully conforming?” An assessment of process capability can answer this. Data are needed, but how many? Is “30” the right number? This article examines these last two questions. First, why 30…
The Sizzle That Sells CRM Internally
The difference between a good product and a great solution isn’t just the quality of the technology but how the solution is presented and marketed internally. We all have personal technology devices that we love. Whether it’s a Microsoft Surface, iPhone, or Bose noise-cancelling phone, users line…
Baldrige Award-Winning Restaurant Makes Education Its Business
In 2001, the fast-food restaurant chain, Pal’s Sudden Service, received the Malcolm Baldrige National Quality Award. Today founder Pal Barger continues to share why he considers his company’s investment in employee training to be cost-effective despite being in a high-turnover industry. Other…
What Does Your Work Taste Like?
A good friend and mentor of mine said, “We should eat the bread that we make.” He is James Wardlaw, now of Summit Engineering Solutions, and he reminded me of this piece of wisdom during a recent conversation. It means that we should live with the consequences of our own work. We should deal with…
Four Signs You Really Don’t Know Your Customers
Now let’s be real here and take a big-picture look at your company’s knowledge about its customers. For instance, when my firm reviews how a client uses its customer relationship management (CRM) system, invariably we find knowledge gaps in the operational processes it follows. These gaps make it…
Using Probability Distribution Plots to See Data Clearly
When we take pictures with a digital camera or smartphone, what the device really does is capture information in the form of binary code. At the most basic level, our precious photos are really just a bunch of 1s and 0s, but if we were to look at them that way, they'd be pretty unexciting. In its…
What’s the Prognosis?
In today’s increasingly complex manufacturing operations, Murphy’s Law is only an unexpected hiccup away—anything from a data error to an errant vibration to a dulled cutting tool can undermine production. In a future with fully effective sensing and information technologies that anticipate and…
How Does Your Organization Define ‘Accountability?’
Is accountability used as an excuse for draconian enforcement of arbitrary goals? We’re familiar with the insanity of wasted time spent overreacting to common cause. I remember the dreaded review meetings, spending all day listening to litanies of excuses, finger pointing, blaming others, and…
The Basics of Ultrasonic Flaw Detection
Sponsored Content Ultrasonic flaw detection is a powerful nondestructive testing (NDT) technology and a well-established test method in many industries. However it can seem complex to a person who has not worked with it. Modern ultrasonic flaw detectors are small, portable, microprocessor-based…
Why Chart Your Data?
It’s a cold winter’s night in northern New Hampshire. You go out to the woodshed to grab a couple more logs, but as you approach, your hear a rustling inside the shed. You’ve gotten close enough to know you have a critter in the woodpile. You run back inside, bolt the door, hunker down with your .…
Why Leaders Believe That Tomorrow Will Be Better
To every one of us, the future is important. Maybe it’s because the future is where we’re going to spend the rest of our lives. Or could it be something more, something about the human spirit that has us looking ahead to a better future for ourselves, our families, and every living thing on the…
AssurX Announces Latest Training Management Software Update
(AssurX: Morgan Hill, CA) -- AssurX Inc., an enterprise quality management, risk, and regulatory compliance solution provider, has released the latest update to its AssurX training management software. Ensure training compliance in complex, fluid environments AssurX training management software…
Data, Dashboards, and Decisions
Sponsored Content Manufacturing organizations across multiple industries are continually pressured to balance maintaining superior product quality with reducing costs and maintaining margins. Fortunately, the technology needed to deal with these challenges is available. Enterprise quality…
Data, Dashboards, and Decisions
Sponsored Content Manufacturing organizations across multiple industries are continually pressured to balance maintaining superior product quality with reducing costs and maintaining margins. Fortunately, the technology needed to deal with these challenges is available. Enterprise quality…
Five Qualities of Great Leaders
In years past, a company’s health was measured by the size of its balance sheet. While that still may be true today, great leaders know that an organization’s competitiveness is  determined by its ability to harness the power of intangibles—often referred to as “soft issues.” To achieve…
NIST’s Method to Spot Quantum Dots Could Help Create Nanophotonic Devices
(NIST: Gaithersburg, MD) -- Life may be as unpredictable as a box of chocolates, but ideally, you always know what you’re going to get from a quantum dot. A quantum dot should produce one, and only one, photon—the smallest constituent of light—each time it is energized. This characteristic makes…
Sustaining Quality Improvements: A Case Study
Of all the tools in the lean toolkit, 5S is the one that has proven to be the most effective—and also the most elusive. It’s effective because the actions needed to sort, set in order, shine, standardize, and sustain mirror the deeper, critically important philosophy of thinking about value, waste…
Engineering in the New Industrial Revolution, Part 2
In part one of this article, we looked at ways automation can increase quality and output while saving manufacturers money. Part two considers the ways engineers are developing production systems to take advantage of automation, which requires a different mindset than traditional mechanical…
Quality Equals Trust
Quality goes beyond the purview of the quality professional. Quality, it has been said, is everybody’s business, but too many outside this discipline see it as something dry, bland, and boring—and perhaps for good reason. For example, one of the authors of this article had the painful, all-too-…

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