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Quality Is Everything
What a year. No matter your job, your industry, or your political beliefs, this year has been a heck of a ride. The (still ongoing) trade war with China, manufacturing gains (and losses), the 737 MAX, Hong Kong riots, North Korea, Brexit, impeachment. What a mixed bag of ups and downs that has…
A Quality Solution for Holiday Angst
’Tis that time of year, when the elves at QD set down their chisels, hammers, and stone slates for a week. We’ll be grinning in sweaters and clutching beverages somewhere, like the rest of you. Then we’ll be back, bright and early at the crack of January, to begin another year of reporting on all…
Quality Digest Top Stories for 2019
As usual with Quality Digest’s diverse audience, this year’s top stories covered a wide range of topics applicable to quality professionals. From hardware to software, from standards to risk management, from China trade to FDA regulations. It’s always fun to see what readers gravitate to, and this…
How to Create Shared Values That Guide Your Team to Greater Heights
Values are beliefs about what is fundamentally important. They affect your decision making and your behaviors, whether you are conscious of them or not. Your real values are reflected by your behavior, and if your espoused values are not consistent with your behavior, you will lose credibility and…
Visualizing Interactions in Complicated Work
When we look at a Personal Kanban, its simplicity belies its power. Visualizing our work as individuals, as teams, and even as teams of teams creates trust, reliability, and understanding. When we want to coordinate work, these are serious prerequisites. The image below is from a construction…
An Action Plan for Work-Family Balance
Eric, a 40-something married father of three, runs a successful startup. Given his demanding career, he and his wife decided she would be a stay-at-home mum. Eric believed the attention he devoted to his family was adequate, and that he had fully harmonized his work as CEO and life as a family man…
Leverage Technology to Drive your Ergonomics Process
After being an ergonomist for almost 15 years, I can honestly say I have never been more excited about the future of this field. When I first began working at Humantech and would do wall-to-wall assessments every week, I didn’t think I would last. The pen and paper-based methods we used were often…
Empower the Value-Add Level Through Workplace Visuality
Some mistakes managers make at the start of a visual conversion are serious and hard to repair. For example, when managers decide to commandeer the task of implementing the visual where—or simply order it into existence. Either way, this is the damaging loss of an opportunity of inestimable value…
To Measure Bias in Data, NIST Initiates ‘Fair Ranking’ Research Effort
A new research effort at the National Institute of Standards and Technology (NIST) aims to address a pervasive issue in our data-driven society: a lack of fairness that sometimes turns up in the answers we get from information retrieval software. A measurably “fair search” would not always return…
‘Best Little Fossil Museum’ Gets a Helping Scan for Rare Skeleton
It roamed Texas long before the first dinosaurs. Growing to 12 ft in length, with powerful jaws and specialized teeth for stabbing and tearing apart its prey, it was not a creature you’d want to encounter while on a Saturday morning hike. “It” was Dimetrodon limbatus, and a fossilized skeleton of…
Coating Creates Self-Cleaning Toilets That Use a Fraction of the Water
Every day, more than 141 billion liters of water are used just to flush toilets. The new method dramatically reduces the amount of water needed to flush a conventional toilet, which usually requires six liters. “Our team has developed a robust bio-inspired, liquid, sludge-, and bacteria-repellent…
When an 80-Hour Work Week Helps
The culture of overwork—with the expectation of incredibly long hours and interrupted vacations—is often criticized for its negative impact on workers and organizations. Workers suffer from burnout, are not as productive as they think they are, and make mistakes, as research has made overwhelmingly…
Medical Errors Still Harm Too Many People, But There Are Glimpses of Real Change
In late November 1999, a TV producer called me about an alarming report that 44,000 to 98,000 Americans were being killed each year by preventable errors in hospitals, and another 1 million were being injured. Could that be true? Based on my research, I replied, the estimate seemed low. The “To…
How On-the-Job Training Is Hurting Manufacturing
While on-the-job training is practical for certain applications, manufacturers rely on it too heavily as a method for onboarding and training employees. Companies looking to train a new workforce should be aware that on-the-job training can:  • Hurt productivity  • Increase safety risks  • Impact…
The MEP National Network Connects With Minority-Owned Manufacturers
Earlier this year, the Minority Business Development Agency (MBDA), a part of the U.S. Department of Commerce, celebrated its 50th anniversary. The recognition is much deserved for an agency that has worked hard to strengthen minority-owned businesses. Through a network of centers and partners not…
The Sad Reality of Quality Today
During the late 1970s, quality began to evolve from its historically Neanderthal, passive inspection approach to its current Cro-Magnon state, where its more proactive, project-based approach is bolted on to the operational status quo. Joseph Juran was a pioneer in such efforts. Various subsequent…
Exploring the Human Side of Artificial Intelligence
An underlying theme emerged from the Stanford Institute for Human-Centered Artificial Intelligence’s fall conference: Artificial intelligence (AI) must be truly beneficial for humanity and not undermine people in a cold calculus of efficiency. Titled “AI Ethics, Policy, and Governance,” the event…
Portable CMMs Carry the Day
Headquartered in Grand Rapids, Michigan, Plasan North America (PNA) manufactures metal, composite, and ceramic-composite components for defense and commercial applications. PNA brings decades of process experience to bear in creating the world’s most advanced armor, metal components, and…
How to Prevent Project or Process Quality Failures
When was the last time you as a quality professional saw a major failure in implementing decisions? What about in project or process management? Such disasters can have devastating consequences for high-flying careers and successful companies. Yet they happen all too often, with little effort taken…
Why a Measured Transition to Electric Vehicles Would Benefit the United States
Climate plans are the order of the day in the presidential primary campaign because carbon pollution is a global threat of unique proportions. But it’s worth asking whether candidates’ plans are based in the reality of the climate, the economy, and the election. All three dimensions must come…
Quality Means Never Being Out of Stock
Quality control and inventory control are equally important to the ongoing success of all manufacturing businesses. Both form the basis of an efficient organization that operates at high productivity levels, minimizes waste, and delivers quality products to meet or exceed consumers’ expectations.…
Employees As Social Media Influencers
Dell is doing it. MasterCard, too. Even universities, not exactly bastions of social media influence, are embracing it. Employee advocacy in social media is gaining currency as an effective way to promote an organization by the very people who work in it. Rather than creating ads or hiring social…
Take the Time to Get the Full Story
Most of us have learned that being busy does not mean you’re being productive, and that multitasking leads to being less productive—although I still see that being harped on as a “skill” on resumes and profiles. Leading organizations manage by clearly defined objectives rather than arbitrary and…
Weekly Quizzes for Current Good Manufacturing Practices Training Credit
Weekly CGMP Quiz 1: Part 210 & 211 Subpart A General Provisions. Use with your team for training credit! This is the first of eleven quizzes on CGMPs that will appear weekly on QA Pharm. Try it yourself, and use it as a discussion tool for your staff groups. Also, each quiz will have one…
Marposs Adds Cloud-Based Data Integration to Machine Monitoring Solutions
(Marposs: Auburn Hills, MI) -- Marposs has announced the availability of its new data management software—C-THRU4.0, designed to collect and process data from multiple machine tools equipped with Artis machine monitoring systems via a central hub. This information can be accessed remotely, via an…

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