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Upskill the Upskillers
Today, the survival of many organizations depends on their plans to leverage cutting-edge artificial intelligence (AI) technologies to transform their workplaces into augmented environments. A recent IBM study found that, as a result of AI and intelligent automation, 120 million workers will need…
Before You Abandon Those Resolutions
Editor’s note: The following browsable offering from Davis Balestracci represents a good chunk of his knowledge base. If you’re looking for improvement ideas, motivation, or a swift kick in the pants for yourself or your team, you’ll find them in this collection of his most popular columns. In the…
Weber’s Law at the <em>Gemba</em>
In today’s column, I’m looking at Weber’s Law. It’s named after Ernst Heinrich Weber (born June 24, 1795, died Jan. 26, 1878), a German physician who was one of the pioneers of experimental psychology. I highly recommend the Numberphile YouTube video that explains this in detail. A simple…
AIAG/VDA’s FMEA Manual Is a Major Advance
The Automotive Industry Action Group’s (AIAG’s) and German Association of the Automotive Industry’s (VDA’s) new Failure Mode and Effects Analysis Handbook (AIAG, 2019) offers significant advances over FMEA as practiced 15 or 20 years ago.1 The publication is definitely worth buying because the new…
About Time
This year marks the 35th anniversary of a remarkable and unfortunately also singular event in my career: In 1985, my employer, United Electric Controls (UE), elected to remove time clocks from the factory. At the time of this unusual decision, I had already been employed at UE for 14 years in a…
Controlling Attention With Brain Waves
Having trouble paying attention? MIT neuroscientists may have a solution for you: Turn down your alpha brain waves. In a new study, the researchers found that people can enhance their attention by controlling their own alpha brain waves based on neurofeedback they receive as they perform a…
What’s Behind Boeing’s Production Shutdown of the MAX Aircraft?
After the first crash, of Lion Air in Indonesia in October 2018, people blamed poor maintenance and insufficient pilot training. When a second airliner, an Ethiopian Air aircraft, crashed in March 2019, similarities quickly transpired. There was no apparent external influence such as poor weather.…
Flexing Your Leadership Courage
Remember in The Wizard of Oz how the Cowardly Lion, when he finally got to see the wizard, was like, “What? I already had courage? WTH?” It was kind of not cool that the wizard made the poor guy go all the way through that drama, only to say, “That gift you want? You already got it!” Well,…
Quality Has a Role to Play in Pricing and Should Claim a Seat at the Table
According to the Journal of Consumer Research, a high price indicates either bad value or good quality, whereas a low price indicates either good value or poor quality. At the heart of this dichotomy is the role that quality plays in both the actual and perceived price of the product. To…
Quality Has a Role to Play in Pricing and Should Claim a Seat at the Table
According to the Journal of Consumer Research, a high price indicates either bad value or good quality, whereas a low price indicates either good value or poor quality. At the heart of this dichotomy is the role that quality plays in both the actual and perceived price of the product. To…
Seven Behaviors for Boosting Change Readiness
Resistance to change is baked into our biology, but the ability to overcome it can be strengthened with the right regimen. When you change your mind, you change your habits. When you change your habits, you change your life. When Greek philosopher Heraclitus said, “The only constant is change”…
Navigating the Impossible
“Before I do the things I do, people call them ‘impossible.’ After I’m done, they call them ‘crazy.’ I call them ‘world records.’” —Jason Caldwell, author of Navigating the Impossible Books on leadership can be dry or boring. Not so with Navigating the Impossible: Build Extraordinary Teams and…
Sixteen Terms Every Quality Professional Should Know
If you’re new to layered process audits, it’s critical to make sure everyone on your team is on the same page with basic terms. Here we provide a guide of 16 essential terms to know when launching your LPA program and getting your team up to speed. Don’t forget to directly download your own copy of…
New MIT Program Aims to Improve Student Access to Quality Schools
School districts nationwide are striving to offer more school options and to increase the overall quality of education for students, yet families everywhere struggle to enroll their children in a school that is the right fit. In an effort to help state and local education leaders improve…
When Ordering Products, Are You Always One Step Ahead or Behind?
Left to their own devices, humans tend to fall prey to biases that make them poor decision makers. For instance, among other foibles, most purchasing managers routinely under-order. In fact, past research has shown that managers are typically 10 to 20 percent off the mark when it comes to ordering…
OK Watson, Am I Going to Quit?
‘I have been offered a significant increase in salary by another employer and am giving my two-week notice.” My guess is that this is the most common reason given when employees quit their current job. But is salary the real reason most employees quit? I have always suspected and believed that,…
How to Use Your Data to Drive Real-Time Customer Experiences
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers? The business implications can be overwhelming and never lead to anything meaningful. However, for…
Starrett Introduces Flexible Force Testing Systems Design
(The L.S. Starrett Co: Athol, MA) -- The L.S. Starrett Co., a leading global manufacturer of precision hand tool gauges, a broad range of force testing solutions, metrology equipment, and more, has introduced a flexible selection architecture that enables the range of Starrett force and material…
Five Signs Your Company Is in Dire Need of Root Cause Analysis and Corrective Action Training
If you are wondering whether your organization could benefit from formal root cause analysis (RCA) and corrective action training, read on to see if any of these issues are present in your day-to-day operations. RCA and corrective actions are some of the most useful tools for continual improvement…
Why You Know More About Industry 4.0 Than You Think
If industrial manufacturing had a buzzword of the decade, it might be “Industry 4.0.” The concept is inescapable, yet it can be hard to define, especially for small and medium-sized manufacturers (SMMs). After all, SMMs’ capabilities, needs, and budgets look very different from the large companies…
Short Run SPC, Part 2
Lean production is built on the explicit assumption that each step is operated predictably and capably. Predictable operation can only be achieved and maintained by using process behavior charts. But short production runs make it hard to see how to use process behavior charts in a lean environment…
U.S.-China Trade Deal: Three Fundamental Issues Remain Unresolved
The United States and China have reportedly reached a so-called phase one deal in their ongoing trade war. While few details have been disclosed, the agreement principally seems to involve the United States calling off a new round of tariffs that were slated to take effect on Dec. 15, 2019, and…
Starrett to Feature Vision, Force Measurement Automation Capabilities at MD&M West
(The L.S. Starrett Co.: Athol, MA) -- The L.S. Starrett Co., a global manufacturer of precision measuring tools and gauges, metrology systems, and more, announces it will be featuring metrology and force measurement solutions with automation capabilities, as well as a wide range of precision…
Tesla’s Business Strategy Isn’t Chaotic
Few companies and CEOs have attracted as much praise, derision, skepticism, and enthusiasm as Telsa Motors and its founder Elon Musk. Having interviewed Musk and the Tesla leadership as part of my research, one of the questions I’m asked most frequently is: How can you make sense of Tesla’s wild…
How to Reduce Changeover Time With Standard Work Instructions
Many manufacturers see reducing changeover time as a golden opportunity to improve operational efficiency and reduce waste. For good reason, a simple reduction in changeover time can increase output, reduce inventory, reduce work in progress, and improve responsiveness to customer demand. Yet, the…

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