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A Human-Centric World of Work: Why It Matters, and How to Build It
Long before coronavirus appeared and shattered our preexisting “normal,” the future of work was a widely discussed and debated topic. We’ve watched automation slowly but surely expand its capabilities and take over more jobs, and we’ve wondered what artificial intelligence will eventually be…
NIST Researchers Boost Microwave Signal Stability a Hundredfold
Researchers at the National Institute of Standards and Technology (NIST) have used state-of-the-art atomic clocks, advanced light detectors, and a measurement tool called a frequency comb to boost the stability of microwave signals a hundredfold. This marks a giant step toward better electronics to…
Wielding Traditional Tools in New Ways
What is quality intelligence, exactly? It’s more than marketing spin. More, even, than the sum of its many control charts. It’s not collecting data simply to further go/no-go actions. And it doesn’t mean turning the cognitive wheel entirely over to artificial intelligence, either—far from it. We…
Making the Case for Transformation: Quality Intelligence Proof of Concept
For many manufacturing quality professionals, the thought of updating their statistical process control (SPC) solution is like getting an extra birthday. Many quality experts know that modernizing the way they collect, analyze, and use data is a critical need for their organizations, now more than…
Quality Intelligence and the Bigger Picture of Business Improvement
An organization can achieve great results when everyone is working together, looking at the same information generated from the same data, and using the same rules. Changes can be made that affect a company’s bottom line through operational improvements, product quality, and process optimization.…
It’s Time to Start Really Using Our Data
Blame it on Moore’s law. We live in a digital Pangaea, a world of borderless data driven by technology, and the speed and density with which data can be transmitted and handled. It’s a world in which data-driven decisions cause daily fluctuations in markets and supply chains. Data come at us so…
The Problem With Unexamined Processes
It’s no secret that manufacturing companies operate in an inherently unstable environment. Every operational weakness poses a risk to efficiency, quality, and ultimately, to profitability. All too often, it takes a crisis—like Covid-19 shutdowns—to reveal operational weaknesses that have been…
Modernizing SPC: Six Ways to Rethink Quality Data Management for Manufacturing Optimization
For nearly a century, statistical process control (SPC) has been the cornerstone of quality management and process control. But traditional SPC can’t keep up as the pace of manufacturing accelerates. Twenty-first century manufacturing lines produce multiple products and create thousands of data…
Operational Insights: Bringing Treasure to the Surface of Your Quality Data
Quality data are the heart and soul of statistical process control (SPC), the industry standard methodology for measuring and controlling quality in manufacturing processes. Asking manufacturers to give up data is like asking them to give up water. It’s just something that is necessary for their…
Understanding AIAG-VDA’s FMEA Process and Approach
During the first six months after the publication of its first edition in June 2019, the AIAG & VDA FMEA Handbook gained popularity in the global automotive industry. Both U.S. and European OEMs have started to require the AIAG VDA approach to failure mode and effects analysis (FMEA) in their…
Small Businesses Must Focus on Easing Employee, Customer Fears
A small business has been given the green light to reopen amid the Covid-19 pandemic. What does it need to consider for employees and customers? Small-business owners are reorganizing physical space to account for continued distancing requirements, and rethinking supply chains to deliver products…
Small Businesses Must Focus on Easing Employee, Customer Fears
A small business has been given the green light to reopen amid the Covid-19 pandemic. What does it need to consider for employees and customers? Small-business owners are reorganizing physical space to account for continued distancing requirements, and rethinking supply chains to deliver products…
Automation, Reshoring Likely for North American Manufacturing
The latest Thomas Industrial Survey revealed the ongoing impacts of Covid-19 on North American manufacturing. Unsurprisingly, 89 percent of the 1,000+ North American manufacturers surveyed reported being affected by Covid-19. Business impacts include decreased demand, staffing issues, and…
Unified CX
Throughout my career, I’ve enjoyed the thrill of several transitions between parallel (related but different) professional camps. In each case, there was some level of misalignment between professional villages, ranging from misunderstanding to distrust and even acrimony. Three major transitions I…
Textile Coating Could Make PPE Last and Last
Masks, gowns, and other personal protective equipment (PPE) are essential for protecting healthcare workers. However, the textiles and materials used to make such items can absorb and carry viruses and bacteria, inadvertently spreading the disease the wearer sought to contain. When the coronavirus…
Some Thoughts on Lean Six Sigma and the Coronavirus
Lean Six Sigma (LSS) professionals have an enormous opportunity to add value to organizations and to our communities during this coronavirus pandemic. We have the objective orientation, methods, and tools to help. Process improvement is currently more important than ever in this “new normal”…
How to Spot When an Employee Is Secretly Struggling
The Covid-19 world is marked by a high degree of uncertainty and existential fear, a dearth of social interaction, the convergence of professional and personal space, a lack of physical activity, and an obsessive focus on hygiene and social distancing. For professionals, this amounts to a toxic…
Your Tools Won’t Save You
Stop asking, “Which tool should I use?” and start asking, “How can I work smarter?” When I was a young coder, I asked my mother, “What will I be?” Will I be Jira, Will I be Asana? Here’s what she said to me....“Que sera, sera. Whatever will be, will be. Your app is not a ticket to be free. Que…
Addressing Measurement Challenges for Detecting Chemicals That Could Cause Cancer
For more than 20 years, a class of man-made, potentially cancer-causing chemicals called per- and polyfluoroalkyl substances (PFAS) has commonly been found in humans and the environment. These chemicals are used in a variety of industries and can be found in many consumer products, such as food…
We’re All Essential Workers
‘We shouldn’t be calling some jobs essential.” That line got me into a lot of trouble the other day when chatting with friends about how the term “essential worker” degrades the stature of all the “nonessentials,” when, in fact, we all play an essential role in the millions of supply chains across…
Partnering With PRiMEX for AS9100D Certification and QMS Improvements
El-Com Systems Corp. is a wholly-owned subsidiary of El-COM Systems Solutions based in California. The local company has been in Puerto Rico since 2016 operating in Caguas. The company is dedicated to manufacturing complex electromechanical subsystems and assemblies for the global aerospace and…
What Analysts Can Learn From <em>Storytelling With Data</em>
One of the most practical data visualization books for my clients is Storytelling With Data (Wiley, 2015). So, this is a longer-than-usual book review of this modern classic. I say that because it is not just accessible for those with no background in data visualization. The book also focuses on…
Learning From Workforce Role Models
In this article series, we explain some of the successful strategies and programs shared by Baldrige Award recipients to highlight categories of the Baldrige Criteria and how your organization might consider using them as inspiration.  Part of the purpose of the Malcolm Baldrige National Quality…
Why Is It So Hard to Aid Small Businesses Hurt by a Disaster?
The U.S. government has committed hundreds of billions of dollars to help small businesses weather the coronavirus pandemic. But early reports suggested larger companies were gobbling up much of the aid, while many of the neediest ones—particularly those with only a few dozen employees—weren’t…
The Changing World of Work
With 20.5 million jobs slashed from U.S. payrolls in April, and a 14.7 percent unemployment rate, the Covid-19 pandemic has created workforce problems unseen since the Great Depression. These dynamics are being closely observed by MIT’s Task Force on the Work of the Future, which released a high-…

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