Innovating Service With Chip Bell
Ever notice how some people always get the best table, the upgraded room, or the best cut of meat at the market? Great customer service is not an accident. Those who are served well follow a recipe...
Phanish Puranam
Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside. By moving organizations from the office into the virtual space, the pandemic has cracked...
Jeffrey Phillips
First, a slight diatribe. Why is it that company leaders think their people can do successful innovation when they don’t share a common language? In this article’s title I’ve used the word “...
M. Mitchell Waldrop
If you were to contact a group of recycling professionals, as one recent survey did, and ask them to list all the ways that consumer product manufacturers drive them crazy, you’d probably...
Sanjay Mishra
As the weather cools, the number of infections of the Covid-19 pandemic are rising sharply. Hamstrung by pandemic fatigue, economic constraints, and political discord, public health officials have...
Joerg Niessing
A new digital era of business-to-business (B2B) sales and marketing is upon us. It’s driven by corporate customer demand for online access to their suppliers’ offerings and expertise. Taking...
Nader Moayeri
I am part of a grassroots effort at the National Institute of Standards and Technology (NIST) that is developing an exposure notification system for pandemics in general, though we hope it could be...
Klaus Wertenbroch
From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with...
Robert Sanders
The U.S. Department of Defense and more than 80 companies, universities, states, and research institutes will invest at least $275 million during the next seven years to scale up the microbial...
Anju Dave Vaish
T his year’s unprecedented lockdown happened just as we started moving forward with our 2020 goals. There has been a lot of speculation about Covid-19 and its consequences, much of it dire, but there...
Eric Whitley
Any company that decides to enter the mattress business is no doubt entranced by one undeniable fact: Everybody needs one.
Those companies that start producing and selling mattresses also quickly...
Judith Su
My Little Sensor Lab at the University of Arizona develops ultrasensitive optical sensors for medical diagnostics, medical prognostics, environmental monitoring, and basic science research. Our...
Gleb Tsipursky
Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome...
Hamza Mudassir
Disney has announced a significant restructuring of its media and entertainment business, boldly placing most of its growth ambitions and investments into its recently launched streaming service,...
Erik Fogelman
With the increasing power of digital technology, the idea of a connected manufacturing system that can sense, analyze, and respond will soon be a reality. This idea—called “intelligent edge”—combines...
Anil Ananthaswamy
This story was originally published by Knowable Magazine.
The unlikely marriage of two major artificial intelligence approaches has given rise to a new hybrid called neurosymbolic AI. It’s taking...
K. C. Morris
The Covid pandemic has highlighted the role that manufacturing plays in our society. Manufacturing is important not only for improving our quality of life but also for the necessities of life, from...
Gleb Tsipursky
‘It’s not going away, and we have to face that reality.” That’s what the CEO and founder of a quality-centered high-tech manufacturing startup with 180 employees told the leadership team in early...
Eric Stoop
Data can transform manufacturing. It’s also a term that continues to prompt discussions within the industry. People have been saying it for years now, and there is plenty of empirical evidence: Data...
Jim Benson
Last night I sat down to watch something that would help me barbecue meat better: a two hour-long movie called Barbecue. Simply that, by Australians. I figured it would be about making succulent...
