Innovation Features

Rob Mitchum's picture
Rob Mitchum
People have touted the potential of big data and computation in medicine for what feels like decades, promising more effective and personalized treatments, new research discoveries, and smarter...
Ryan E. Day's picture
Ryan E. Day
During the 1950s, W. Edwards Deming championed quality management philosophies that helped Japan develop into a world-class industrial center. In 1954, Joseph M. Juran was invited to lecture by the...
Mike Richman's picture
Mike Richman
It’s easy to sit here aghast at the big, attention-getting customer service missteps that have recently blown up into public relation nightmares for United Airlines and American Airlines. These...
Knowledge at Wharton's picture
Knowledge at Wharton
The world of high-tech innovation can change the destiny of industries seemingly overnight. Now we are on the cusp of a new grand leap, thanks to the democratization of machine learning, a form of...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
This column is primarily about human motivation, particularly being motivated by envy, a subject I’ve wanted to write about for years. It is a negative emotion that has been condemned by all...
Christopher Martin's picture
Christopher Martin
In 1996, former Microsoft employees Gabe Newell and Mike Harrington formed Washington-based video-game development studio Valve Corp. Two years later, they released a PC game called Half-Life to...
Nick Butch's picture
Nick Butch
One of my favorite things about being a condensed matter physicist is how broadly defined the subject is. There are lots of interesting phenomena begging for scientific attention, so it’s never...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing. “How Digital Media Will Bring Out Our Best Selves...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
Traffic crawled. Ahead of me was a pickup, its bumper thick with stickers. From the one most cracked and faded, I saw the word “welfare.” Just before the driver switched lanes, I made out the rest...
Jeffrey Phillips's picture
Jeffrey Phillips
Ihave been thinking a lot about the challenges that midsized and larger companies face when trying to do more innovation. It’s not a secret that they need to do more innovation; everyone knows this...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Imagine a hotel proposing that the housekeeper put a goldfish in your guest room in a basketball-sized bowl filled with colorful rocks.  All they ask is that you give it a name so you can have...
Nikolaus Correll's picture
Nikolaus Correll
America’s manufacturing heyday is gone, and so are millions of jobs, lost to modernization. Despite what Treasury Secretary Steven Mnuchin might think, the National Bureau of Economic Research and...
Morten Bennedsen's picture
Morten Bennedsen
Employee absenteeism is a problem for companies everywhere. When employees are away from the office, for good reasons or not, the cost has been measured at somewhere around 4 percent of the world’s...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content For manufacturers, big parts pose big challenges. How does one measure parts that are in excess of 15 ft and also have complex geometry? Design and inspection are part and parcel...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
One of the biggest drivers for innovation is scarcity—of resources, time, even knowledge. Necessity and scarcity drive you to look at your approach differently than when you are surrounded by...
Dawn Marie Bailey's picture
Dawn Marie Bailey
The message for audience members who attended the 29th Annual Quest for Excellence Conference held last week was, “Prepare for an inspiring journey.” This was the advice of keynote presenter Polly...
Janet Forgrieve's picture
Janet Forgrieve
Restaurant reservations systems such as OpenTable and Yelp Reservations may be one of the biggest areas where technology is working to help restaurants win new customers and build a bigger roster...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
Recently I was contacted by a reader asking me if I would suggest some exercises that he could use to think more creatively. That request has inspired me to write about some fun ways that you, too...
Catherine Anderson et al.'s picture
Catherine Anderson et al.
A well-designed product equally elevates form and function. It is pleasing to look at, easy to use, and solves a common problem. Here, five design professors answer the following question: What’s...
Mike Richman's picture
Mike Richman
For as long as humans have been humans (and for perhaps a million years before then, give or take), we’ve been tool users and toolmakers. Short of the occasional Ned Ludd supporter, most of us...