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Bruce Hamilton
Last weekend in the Nantucket Ferry terminal, I passed a defunct phone booth: an ornate wooden kiosk used 20 years ago to frame a pay phone, provide a modicum of privacy, and hold a phone book. It appeared that this particular phone booth had been re-purposed to hold a suggestion box, or perhaps…
It’s no surprise to many consumers that some retailers and brands think that packaging—although necessary—isn’t really something to invest a lot of time, money, or effort in.
Consider the box. Many would look at it as an inconsequential container. It’s the thing you must rip, cut, tear, or…
Jim Benson
Prioritization is stressful. We find ourselves prematurely making value decisions about what to pull and when (right now!).
Recently a client asked, “How can I prioritize my work when there is no clear priority? Everything seems equally important.”
This is a deeper issue than simply being…
Donald J. Wheeler
The question “Is this batch like the others?” is asked all over the world on a daily basis. It turns out that the process behavior chart provides a very effective answer for questions about the homogeneity of the product stream.
In World War II, Gen. Leslie Simon used the process behavior chart…
Scott A. Hindle
A t the end of part three of this four-part series on process capability, Alan was ready to identify a contact at the factory who could assist in providing some context around the collected data and the overall production process.
Discussion with Joe
Joe, working on the production team, was the…
Scott A. Hindle
Part two of this four-part series on process capability concluded with Alan just about to meet Sarah for a second time. He thought he was making good progress with his analysis of Product 874 data until he was asked to assess process capability, even though it can’t be assessed for an unstable…
Scott A. Hindle
In part one of this four-part series, we considered the basics of process capability, as witnessed through the learning curve of Alan in his quest to determine the product characteristics of the powder, Product 874. We pick up with Alan here as he prepares for his second meeting with his colleague…
Harish Jose
Uncertainty is all around us. A lean leader’s main purpose is to develop people so they can tackle uncertainty. There are two ways to tackle uncertainty: One is genchi genbutsu (go and see, or seeing for yourself), and the other is to employ the plan-do-check-act (PDCA) cycle, a method for…
Gensler’s U.S. Workplace Survey 2016 is the latest in a series that builds on more than a decade of research. The company, an integrated architecture, design, planning and consulting firm, started that journey in 2005 by uncovering a link between a better-designed work environment and performance…
Scott A. Hindle
In my August 2015 article, “Process Capability: How Many Data?” I discussed whether 30 data were the “right” number in an analysis of process capability. In this four-part series, the focus is on understanding what process capability is and the pitfalls associated with it, along with how it can…
Thinh Nguyen, Rachel E. Sherman
One question that product sponsors often ask the U.S. Food and Drug Administration (FDA) is whether their medical product will be regulated as a drug, a device, a biologic, or as a combination product—and in the case of the latter, which FDA component will regulate it.
One way sponsors may…
Barbara A. Cleary
In a rapidly changing business environment, it’s sometimes hard just to keep up with everyday demands—never mind having time to develop new and better approaches to changing requirements, needs, or markets. Staying ahead of the curve sounds as if it might demand working longer hours, hiring more…
Amir Grinboim
Hexagon Manufacturing Intelligence recently released the latest system in its 3D optical scanner portfolio, the BLAZE 600M. The solution is similar to structured light but comprised of a blended combination of technologies that allow it to be faster and more accurate than traditional structured-…
Michelle LaBrosse
Before you can do a project well, you must first make sure it’s the right one for you at that time. A project is “right” when it moves you closer to your long-term goals, aligns well with your unique strengths, and is achievable given the resources and people you have available. Once you’ve…
Bruce Hamilton
A friend and colleague remarked to me that “the lean market has become mature,” implying a depth and breadth of lean understanding in industry that I have rarely seen myself.
Standardized work, for example, almost always looks like time setting to me, an occasional and cursory exercise by…
Greg Fox
My recent beach vacation began with the kind of unfortunate incident that we all dread: killing a distant relative.
It was about 3 a.m. Me, my two sons, and our dog had been on the road since about 7 p.m. the previous day to get to our beach house on Plum Island, Massachusetts. Google maps said…
Afaq Ahmed, Yves Van Nuland
New technologies have empowered customers to seek out the best products and services at the lowest cost and shortest delivery times. Customers can compare price and delivery information as well as reviews about product quality. Thus, the importance of sustaining outstanding quality in order to…
Steve Garbrecht
Here’s a stat that might surprise you—according to LNS Research, 50 percent of manufacturers have implemented or will be implementing cross-functional groups to support their operational excellence journeys within a year. At the same time, only 18 percent have software or processes in place to…
Harish Jose
Today I’d like to take a look at a lesson from Taiichi Ohno regarding the pursuit of quality. His comment, “The pursuit of quantity cultivates waste, while the pursuit of quality yields value,” struck a chord with me. Among other things, he's referring to the importance of resisting mass-…
Eugene Daniell
Sponsored Content
For more than 30 years, Hendrick Motorsports has consistently been one of NASCAR’s most successful teams. In the course of winning a record 11 Sprint Cup Series championships, Hendrick Motorsports has learned that it must innovate constantly to stay ahead of the competition.…
Knowledge at Wharton
Have you seen the recent commercial where a young son tells his parents that he’s going to work for GE—as a software developer? Their response was one of bewilderment. In their minds, GE is a manufacturer. The commercial exemplifies the idea that the mental models of leaders—their attitudes,…
Jesseca Lyons
This may be stating the obvious, but engineers are generally very analytical. One of the areas where this trait comes to the fore is in evaluating all the ways things can go wrong. This includes exposure and using tools like failure mode and effects analysis (FMEA).
As an engineer, there’s a good…
Patrick Nugent
Sponsored Content
A simple fact in manufacturing is that everyone has to measure. However, when precision is the ultimate goal, measurement is not simply about inspection, it’s about process control. Manufacturers need the right tools to increase quality, maximize productivity, and, ultimately, to…
Bruce Hamilton
Early along, as a student of the Toyota Production System (TPS), now referred to as lean, I struggled with some of the concepts and systems. For example, Shigeo Shingo’s claim that a four-hour machine setup could be reduced to less than 10 minutes made me a skeptic.
“Perhaps, when Mr. Shingo…
Annette Franz
I recently came across the Japanese terms genchi genbutsu and gemba; they’re both key principles of the Toyota Production System, which comprises Toyota’s management philosophy and best practices. Although they’re (lean) management principles and concepts, they apply not only to the employee…
