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How Leaders Can Foster a Growth Mindset
Alaina Love
Stanford University professor Carol Dweck and colleagues have spent decades studying the distinct ways in which individuals view intelligence and learning, most recently expanding this research to how students view pursuing a passion. Her research has profound implications for the work environment…
SIPOC Management: You’re in Charge. Now What?
Willie Davis
Congratulations: You’re new to your organization, and the obligatory “meet and greets” are complete. You have met your team, your supervisor has conveyed expectations, your office is organized and—most important—you now know how to get to and from the coffee machine. The euphoria of getting the new…
Finding Success With 6S
Jared Evans
Implementing 6S, the lean strategy for reducing waste and optimizing efficiency in a manufacturing environment, is more than just creating work protocols that people must follow. Because that’s the thing about people: If they don’t know the “why,” they are less likely to buy in to any initiative,…
In All Your Note-Taking, How Much Do You Remember?
Laurel Thoennes @ QD
Does this sound familiar? The keynote speaker is talking a mile a minute as you scramble to take notes on her every word. Your hand cramps, and then it’s over. Speaker bows to a standing ovation while you sit perturbed, knowing you missed some things. But angst arrives as you look over your notes…
You’ve Been Phished!
NIST
Organizations worldwide stand to lose an estimated $9 billion in 2018 to employees clicking on phishing emails. We hear about new phishing attacks regularly from the news and from our friends. So why do so many people still click? NIST research has uncovered one reason, and the findings could help…
White Coats and Mild Manners
Sally Davies
It’s hard to believe that modern Western doctors, with their multimillion-dollar hospitals and high-tech gadgets, have much in common with their ancient counterparts. Up to the 19th century, doctors usually occupied a fairly low status in society. Doctors these days generally enjoy better working…
Why It Doesn’t Matter if a Harley Is ‘Made in America’
Christina Fattore
Harley-Davidson was one of President Trump’s favorite companies less than six months ago. Now it’s the latest business to feel his wrath. That’s because on June 25, 2018, Harley-Davidson announced it will move some of its production overseas. The iconic American motorcycle brand said it was doing…
Four Fundamentals of Requirements Management
Jama Software
Requirements are the information that best communicates to an engineer what to build, and to a quality-assurance manager what to test. A requirement has three functions: • Defines what you are planning to create • Identifies what a product needs to do and what it should look like • Describes the…
Thinking About Thinking
Kevin Meyer
For the past several years, I’ve been fascinated by how we think—and how that affects us, our leadership, and the organizations we’re a part of. A couple years ago I wrote about the beginner’s mind and the various forms of bias, particularly confirmation bias. During the past couple months, I’ve…
Starrett Introduces AGD Group 1 Digital Indicators
L.S. Starrett Co.
(L.S. Starrett: Athol, MA) -- The L.S. Starrett Co. has introduced a range of digital electronic indicators conforming to true American Gage Design (AGD) Group 1 dimensions, providing the ability to replace traditional mechanical indicating applications in the smallest AGD size specification class…
How Load Cell Stability Can Kill Your Uncertainty Budget
Henry Zumbrun
Load cells are a combination of metal, strain gauges, glue, and more. Over time, fatigue ensures that there will be some instability in the system. Load cell stability or drift is usually assumed to be the amount of change in the entire cell system from one calibration cycle to the next. It is the…
Are Apprenticeships the New On-Ramp to Good Jobs?
Caroline Preston
Editor’s note: This story is part of Map to the Middle Class, a Hechinger Report series looking at the good middle-class jobs of the future and how schools are preparing young people for them. The program had to be a scam. Why would anyone, she wondered, pay her to go to college? Even after Sarat…
Resolve Surface Details at the Nanometer Level With 3D Laser Confocal Scanning Microscopy
Guangnan Meng
Modern 3D laser confocal scanning microscopes can resolve fine surface topography detail as minute as a few nanometers, quickly and easily. It’s the solution that advanced manufacturing industries turn to for efficient quality assurance surface inspections. The changing needs of surface and…
Inside Quality Digest Live for August 10, 2018
Mike Richman
‘Culture” is one of those business-speak words that’s used a lot, but for a good reason—having the right one is the key to unlocking your company’s quality potential. On the other hand, nothing will overcome a poor culture. Do you know which you have? We explored these issues during the Aug. 10,…
Tech4 Innovation: Partnerships and Scouting Conference
marcus evans
(marcus evans: Chicago) -- marcus evans will host the Tech4 Innovation: Partnerships & Scouting Conference on Oct. 24–25, 2018 in Boston. This conference will bring together leaders in R&D, technology innovation, tech scouting and acquisition, external innovation, and partnerships to…
Conscious: The Power of Awareness in Business and Life
Wiley
(Wiley: Hoboken, NJ) -- Our world is changing faster than our ability to adapt. Ambushed by speed and complexity, we face uncertainty with fear and mistrust. Organizations are not adapting well either. Seventy percent of change efforts fail; obsession with short-term results undermine long-term…
Identity of an Organization: ISO 9004:2018’s Most Important Feature
William A. Levinson
ISO 9004:2018—“Quality of an organization—Guidance to achieve sustained success” expands considerably on the former (2009) revision. It introduces the important concept of “quality of an organization” (Clause 4.1), which makes excellent sense. If the organization’s processes are of high quality, we…
Chief Project Officer: Should This Be a Real Thing?
Brad Egeland
Project management office (PMO) directors. Are they game changers? Great leaders? Powerful enough to get the job done? Are they taken seriously by senior management? What about this: what about a central figure leading the project management infrastructure in an organization? It’s certainly not a…
ESPRIT Helps BRAKO Create 2,000 Machining Programs in One Year…
Hélène Horent
Founded in 1947, in Veles, Macedonia, BRAKO produces parts and components used in medical devices, road sweeper trucks, airport ground equipment, forklift accessories, metal-welded constructions, small hydro plants, telecommunications shelters, and antenna towers. The company also makes various…
Lean Manufacturing and the Smart Factory
Ryan E. Day
As manufacturing finds its way through the 21st century, there’s a groundswell change emerging. Organizations are jockeying for competitive position as they endeavor to describe this phenomenon. Industry 4.0, the fourth industrial revolution, and the industrial internet of things (IIoT) are a few…
Skillscape: How Skills Affect Your Job Trajectory
Morgan Ryan Frank, Iyad Rahwan
How do workers move up the corporate ladder, and how can they maximize their career mobility? Increased wealth disparity, increased job polarization, and decreases in absolute income mobility (i.e., the fraction of children who earn more than their parents) all suggest that upward mobility is…
A Brief History of Ketchup
Ken Albala
Trade wars have an interesting way of revealing cultural stereotypes. Countries often propose tariffs not on the most valuable items in their trading relationships—since that would be painful to them as well—but rather on products iconic of national character. A good example of this came in the…
Integrating and Standardizing QMS, EMS, and OHSMS Management Systems
Chad Kymal
There is a proliferation of management system standards and requirements globally. These management system standards are either customer or industry mandated. Many standards are becoming a requirement for doing business. For example, ISO 9001 is a quality management system (QMS) standard with…
Why Meeting Customers’ Expectations Isn’t Enough
Patrick Mork
Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing. But I would argue that one metric rules them all: the net promoter score (NPS). NPS represents the willingness of consumers to recommend your product to…
If You’re Only Relying on Data From SPC, You’re Doing It Wrong
Ryan E. Day
‘In God we trust; all others bring data.” “Follow the data.” “Let the data talk.” Nice clichés, but there’s one problem... data can’t talk. In fact, data don’t say a darn thing. Data are bits of raw information. If you want to reduce product variation, improve your manufacturing processes, and…

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