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Should User Experience Influence Your Business Strategy?

Bespoke jewelry company Gemist says yes

Ryan E. Day
Wed, 10/14/2020 - 12:03
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In our ultra-connected world, user experience (UX) can be a life-or-death matter for consumer-facing businesses. User experience is so critical that savvy leaders integrate UX/UI (user interface) design with product development and even consider UX when shaping business strategy. Madeline Fraser, founder and CEO of Gemist, is one such leader.

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“I came up with the idea for Gemist when I tried to design myself a custom ring,” explains Fraser. “That experience showed me that the custom jewelry process is manual, antiquated, and in need of a big refresh. Gemist was born from my desire to let the consumer drive a process that should be custom, personal, and won’t break the bank.”

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