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All Features

Three Principles for Building a Great Post-Merger Culture
Larry Emond
The number of publicly listed U.S. companies traded on U.S. exchanges has been cut almost in half during the past 20 years—from about 7,300 to 3,700—which goes to show that mergers and acquisitions are still a primary growth strategy. In fact, 2018 looks to be another banner year for mergers and…
Why Tech Innovation Isn’t the Answer Everyone Thinks It Is
W. Chan Kim, Renée Mauborgne
The climb in the United States stock market during the last year has been greeted warmly by many, investors especially. This does not, however, take away the day-to-day challenges most businesses face. Think stiff competition, shrinking demand, and squeezed profits. The newspaper and magazine…
Starrett Introduces Digital Force Testers for High-Volume Basic Production Testing
L.S. Starrett Co.
(Starrett: Athol, MA) -- The L.S. Starrett Co. has introduced a series of motorized digital test frames for performing a wide range of basic, high-volume, in-situ manufacturing, force-testing applications including tension, compression, flexural cyclic, shear, and friction. The Starrett FMM digital…
Innovative Change Management (ICM)
Productivity Press
(Productivity Press: Boca Raton, FL) -- Productivity Press presents the latest book from international quality expert, H. James Harrington, titled Innovative Change Management (ICM): Preparing Your Organization for the New Innovative Culture, published in March 2018. Features • Significantly…
Inside Quality Digest Live for April 20, 2018
Mike Richman
On the Apr. 20 episode of QDL, we brought you interviews on manufacturing’s digital transformation and the primacy of photogrammetry for large-volume, close-tolerance metrology, plus news about logistical efficiencies and worker motivations (or lack thereof). Here’s a closer look at the show:  “…
Conscious Improvement: Start by Reducing ‘Silly Meeting’ Time
Davis Balestracci
Customer satisfaction surveys are all the rage these days. Healthcare has a couple of “800 pound gorilla” surveyors whose services (and nontrivial expense) have been pretty much forced upon it. In many cases, targets are set that are used to drive reimbursement. A client once shared a 186-page…
Do Leaders Really Care About Their Employees?
Annette Franz
I had another column in the hopper, but when this article came across my desk, followed by a phone conversation with Bob Chapman, I knew I needed to write something different, something that is top of mind for me now—and often—as I work with my clients. The article? “Beyond Nice,” which you can…
Measuring the Economy With Location Data
Rob Matheson
Carrying your smartphone around everywhere has become a way of life. In doing so, you produce a surprising amount of data about your role in the economy—where you shop, work, travel, and generally hang out. Thasos Group, founded at MIT in 2011, has developed a platform that leverages those data,…
The Three Gaps of Creativity: Effort, Skill, and Quality
Scott Berkun
The great surprise for people with good ideas is the gap between how an idea feels in their minds and how it feels when they try to put the idea to work. When a good idea comes together, it feels fantastic. Good ideas often come with a wave of euphoria, a literal dopamine high, and we’re joyously…
Check Your Policy Management System’s Health
Sal Lucido
Policies and procedures tell your employees, partners, vendors, and customers how your system operates. With changing regulations and expectations, a static library is not enough. Policies are dynamic and require a system to manage their creation, documentation, distribution, and management. Here’s…
Six Ideas to Accelerate Success at the Front End
Jeffrey Phillips
I have been thinking a lot about why innovation fails. Not about why supposedly innovative new products fail, because there are multiple reasons for that. A product could be too early or too late in the market window, or it could simply have the wrong pricing or distribution. A new product may lack…
Capturing Employee Tribal Knowledge
Steven Brand
By 2025, nearly 25 percent of the U.S. population is expected to be 60 years of age or older. With this demographic preparing to exit the workforce and enter retirement, what can be done to retain their knowledge and pass it down to the next generation of employees? After all, a good portion of the…
Accumold Starts With the Why
Bruce Bolger
Grace Swanson, vice president of human capital at Accumold, a leading micro-molding plastics injection company located just outside Des Moines, Iowa, knows the field of standards well. Her company has certifications in ISO 9001 for quality management, ISO 14001 for environmental management, and ISO…
Inside Quality Digest Live for April 13, 2018
Dirk Dusharme @ Quality Digest
In our April 13, 2018, episode of QDL, we talked about anti-hacker robots, data privacy, and new product introduction. “HoneyBot Lures in Digital Troublemakers” MIT nerds come up with a tasty target for IoT hackers. But this one fights back. “We Don’t Care About Data Privacy” Privacy, schmivacy.…
Organizational Culture Polarities Hold the Key to a Healthy Culture
Jesse Lyn Stoner
Too much of a good thing brings out its downside. Ever had too much team time? It makes you long for a solo vacation on a desert island. One of the best portrayals of “too much of a good thing” was in Black Mirror’s Nose Dive (Season 3). In what initially looks like a utopian culture where everyone…
Comprehensive Study Tackles Work-Life Balance for Medical Trainees
Marin Hedin
Limiting first-year medical residents to 16-hour work shifts, compared to “flexing” them to allow for some longer shifts, generally makes residents more satisfied with their training and work-life balance. It also makes their training directors more dissatisfied with curtailed educational…
Silicon ‘Lenses’ Enable Neutron Beams to See Details Inside Objects
NIST
You can’t see well without lenses that can focus, whether those lenses are in your eye or the microscope you peer through. An innovative way to focus beams of neutrons might allow scientists to probe the interiors of opaque objects at a size range they were blind to previously, allowing them to…
Democratization of Laser Trackers
Ryan E. Day
Invented in 1987 and commercially available since 1991, laser trackers have long been a mainstay of the aerospace industry. Automotive manufacturers have also adopted laser trackers for quality control (QC) and design. The fact is, any industry dealing with large-scale measurements—from small…
Top 10 SPC Mistakes, Part 2
Douglas C. Fair
Here’s a quick rundown of what we covered in part one of our list of top 10 mistakes to avoid when using statistical process control (SPC): training everyone, charting everything, segregating control charts from manufacturing, “pinching” the SPC coordinator, and using SPC because it’s a “good thing…
Success Secret No. 4: Don’t Set Goals
Jack Dunigan
This is the next secret in our series, “The Secrets to Success You Don’t Know That You Already Know ” at The Practical Leader. Here we’re going to talk about Secret No. 4: Don’t Set Goals. You’ve probably heard of that famous Yale research study, the one in 1953 that said of the graduating class,…
Robotized Laser Radar Inspection Made Easy With Metrolog X4 i-Robot
Nikon Metrology Inc., Metrologic Group
(Nikon Metrology: Brighton, MI) -- The Nikon Laser Radar combined with Metrologic Group’s software suite, Silma X4 i-Robot and Metrolog X4 i-Robot, provide a highly flexible and accurate 3D metrology solution, designed for shop-floor CMM quality measurements in short time cycles. This single,…
Top 10 SPC Mistakes, Part 1
Douglas C. Fair
As you think about your organization’s manufacturing quality efforts—what you’ve overcome and what you hope to accomplish in the future—there is something you need to know. You: What? Who? Me? Me: Yes, you. No matter how long you’ve been playing this game (and I know many of you have been playing…
Five Reasons Why Corrective Actions Can Miss the Mark
Shawn Faircloth
The cost of ineffective corrective action can be astronomical when you consider the monetary and reputational impact of delayed problem-solving. On a small scale, repeat problems—even minor errors—send a message to customers that you just don’t care to get it right. And when poor problem-solving…
Can Retail Pharmacies Come to the Aid of U.S. Healthcare?
Knowledge at Wharton
America’s healthcare system has been on the examining table lately: from the tortuous battle over the Affordable Care Act, to Senator Bernie Sanders’ bill to allow low-cost prescription drugs in from Canada, to the intriguing announcement in January that Amazon, Berkshire Hathaway, and JPMorgan…
We Don’t Care About Data Privacy
Dirk Dusharme @ Quality Digest
On April 10, 2018, Facebook co-founder and CEO Mark Zuckerberg testified before Congress regarding the unauthorized sharing of 87 million Facebook users’ personal data, vacuumed up by data research company Cambridge Analytica. There were pointed questions regarding Facebook’s lack of transparency…

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