Dawn Bailey
When the recession hit during the early 2000s, Michael Garvey left his fast-paced life trading equities on the floor of the New York Stock Exchange to help save the “family farm,” a bronze foundry in...
Dawn Bailey
I am grateful for the opportunity to work for the Baldrige Program. We’re blessed with an engaged community of Baldrige practitioners—folks who have served as examiners at all levels, across the...
Dawn Bailey
According to a recent IndustryWeek article, the 2015 edition of ISO 9001, the standard on quality management systems, is nearing completion.
The new version of IOS 9001 will have three areas of...
Dawn Bailey
During the 1980s, Joseph Juran, one of the Baldrige Program’s first overseers, coined the term “Big Q” to serve as a quality “umbrella”: “Little q” would encompass goods and those processes ...
Dawn Bailey
For veterinarian Dr. Rona Shapiro, running a small business can be challenging. “Many times, I’m the person pushing the broom, and being the veterinarian, and answering the phone,” she says. “...
Dawn Bailey
In a recent column, I shared insights from the 2013 Baldrige Award recipients’ leaders as they fielded questions related to their journeys to excellence. There was so much thoughtful reflection...
Dawn Bailey
Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still in school. As an example, I remember listening to a...
Dawn Bailey
What does snoring have to do with the Baldrige Criteria for Performance Excellence?
The connection has to do with the popular graphic in the Baldrige Criteria (shown in figure 1) depicting steps...
Dawn Bailey
Why should an organization integrate lean methodology with the Baldrige Criteria for Performance Excellence? And how should it go about doing that?
When I asked Pattie Skriba, vice president of...
Dawn Bailey
In health care settings, clinical integration is a fairly new concept that means coordinating patient care across conditions, providers, settings, and time to achieve care that is safe, timely,...
