What are the challenges of incorporating—and maintaining—process excellence in an organization’s culture?

The Process Excellence (PEX) Network, a division of the International Quality and Productivity Center, recently released its 12 Days of PEX-MAS with the top challenges and strategies to maintain process excellence. Immediately, I saw many parallels with strategies for using the Baldrige Excellence Framework to improve an organization.

Day 1: Link process with top-level business strategy

The PEX survey notes the common difficulty of having a clear vision understood by everyone in the organization—a vision that is “supported by the right systems and processes to achieve the results that leadership is looking for.”

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