Dawn Bailey
Senior leaders often ask, “How will my investment in a criteria/award program impact my company’s bottom line?” This is a polite way of phrasing what they’re really thinking, which is, “What’s...
Dawn Bailey
At a recent Boston University-hosted event, leading healthcare professionals pitched innovative ideas on how to solve the nation’s most pressing problems on a tight budget. Eight teams had two...
Dawn Bailey
In Baldrige’s 2013–2014 Criteria for Performance Excellence, innovation is defined as making meaningful, discontinuous change to products, processes, or organizational effectiveness in order to...
Dawn Bailey
A recent article in The Washington Post, “Company Town’s Decline Reflects New Mantra: Shareholders First,” got me thinking. The article begins with a look at Endicott, New York, where, during the...
Dawn Bailey
Picture in your mind the classic Texas burger—juicy, mouth-watering, topped with the perfect fixings (apologies to vegetarians).
Now assume that your key products are hamburgers, and...
Dawn Bailey
One of my favorite educators was my high-school American history teacher because I remember really learning something. Rather than taking primarily written tests, we often reenacted notable...
Dawn Bailey
Arecent online story in TIME magazine, “A Better Return on Investment” profiled the U.S. Army’s Fort Stewart in Georgia, focusing on the base’s Baldrige journey. Baldrige staff and...
Dawn Bailey
What’s the key to managing and engaging literally a city of employees? The City of Irving, Texas, the 2012 Baldrige Award recipient and municipal role model, may have some ideas.
“Say what you mean...
Dawn Bailey
What do you do when revenues rapidly decline, banking and financial institutions pull back, and there’s a national workforce decline? For many business owners, it’s as if lightning has struck their...
Dawn Bailey
Some 147 years ago, Milliken & Co. was selling woolen goods manufactured in New England; it soon expanded to represent the cotton mills of the southern United States. With a passion to be not the...
