Dawn Bailey
Should an organization embrace risk or spend millions of dollars a year to avoid it? How do you know when a particular strategy is best?
Considerations for such thinking are covered in the...
Dawn Bailey
Public schools across the country are facing significant challenges. Lisa Muller, assistant superintendent for Baldrige Award recipient Jenks Public Schools, says schools are dealing with an...
Dawn Bailey
Daniel Pink, author of five books about changing the world of work, recently offered attendees at the 28th Annual Quest for Excellence Conference insights on what science tells us about what...
Dawn Bailey
Dorothy: Now which way do we go? Scarecrow: Pardon me, this way is a very nice way. Dorothy: Who said that? Toto barks at the scarecrow. Dorothy: Don’t be silly, Toto. Scarecrows don’t talk....
Dawn Bailey
Losing can actually have its benefits. For Baldrige users, however, it’s a common saying that everyone is a winner who takes that first step.
The most important reason for using the ...
Dawn Bailey
I recently had the great experience of speaking as part of a panel on the value of the Baldrige Excellence Framework, but what meant the most to me was the chance, I hope, to dispel some...
Dawn Bailey
I heard the example that best helped me understand work systems and supply chains at a Baldrige training event right after the very sad 2011 earthquake and tsunami in Japan. A colleague was talking...
Dawn Bailey
As a writer for the Baldrige Program, I have a lot of fun learning about how various people and organizations use the Baldrige Excellence Framework to guide, focus, and improve their...
Dawn Bailey
What are the challenges of incorporating—and maintaining—process excellence in an organization’s culture?
The Process Excellence (PEX) Network, a division of the International Quality and...
Dawn Bailey
In the first part of this series, we looked at how two manufacturers used the Baldrige Criteria to survive the Great Recession and transform their companies. Here we learn more about how the...
