All Features
NIST
A rapidly growing category of drugs called protein-based biotherapeutics can be used to treat cancers and genetic and autoimmune disorders. These drugs, which usually take the form of large protein molecules, are manufactured by growing living cells that are genetically engineered to produce the…
Creaform
The Bott Group designs vehicle and operating equipment as well as workplace systems. From its headquarters in Gaildorf, Germany, and two production sites in Bude, England, and Tárnazsadány, Hungary, Bott Group designs and manufactures work environments for mobile and stationary manual work…
William A. Levinson
I recently needed to have a hot water expansion tank installed in my house. The first plumber who came to mind is widely advertised on local radio. The company’s online reviews suggest that they do good work, but one added that they are expensive—and it’s probably because they have radio ads…
Nimax
Pharmaceutical serialization practices are on the rise and have progressively become a worldwide standard as a result of stringent regulations in various of markets, including the United States, European Union, China, and Argentina. Recent estimations found that by 2022 serialization practices had…
Ariana Tantillo
A new security screener that people can simply walk past may soon be coming to an airport near you. Last year, U.S. airports nationwide began adopting HEXWAVE, a commercialized system based on microwave imaging technology developed at MIT Lincoln Laboratory. HEXWAVE addresses a new Transportation…
Oak Ridge National Laboratory
The U.S. Department of Energy’s Oak Ridge National Laboratory (ORNL) and JuggerBot 3D, an industrial 3D-printer equipment manufacturer, have launched their second research and development collaboration through the Manufacturing Demonstration Facility (MDF) Technical Collaboration Program.
The two…
Akhilesh Gulati
Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost?
As customer expectations evolve, one question remains: Are customers still at the core of your company’s operations?
Back in 1999, a simple but…
Sabine Terrasi
The precise recording of passenger numbers is essential for transport companies—it helps optimize timetables, make better use of capacities, and organize local public transport more efficiently.
A modern solution for this is camera-based passenger-counting. Intelligent image processing systems…
ISO
The digital revolution has transformed healthcare along with virtually every other industry. From telemedicine to digital health data, providers now have access to innovative solutions that have the potential to make healthcare more accessible and effective for all.
In some instances, this is done…
John Tschohl
Why do customers patronize one company over another? Many of you might say that the quality and price of the products or services are key factors. But while those things might play into a purchasing decision, they aren’t the most important consideration.
So, what is? Customer service. How you and…
Mike Figliuolo
Most days we walk through life unaware of the conversations occurring around us. And then there are those times you overhear a conversation that stops you dead in your tracks. You have to hit rewind in your brain and ask, “Did they actually just say that?”
Ever have one of those moments? Clearly,…
Stephanie Ojeda
Many companies are still clinging to paper-based and unconnected electronic processes, despite the clear disadvantages. Without modern tools like QMS software, these organizations risk compromising product quality, falling behind in compliance, and ultimately losing competitive ground.
In contrast…
Prasant Prusty, Arundhathy Shabu
A global food safety and quality certification, BRCGS (British Retail Consortium Global Standards) initially focused on food safety but now comprises various sectors such as packaging, consumer products, and retail. It aims to ensure that businesses maintain high standards of safety and quality…
Cornelia C. Walther
On April 8, 2025, a driverless Zoox robotaxi misjudged an approaching vehicle, braked too late, and sideswiped it at 43 mph on the Las Vegas Strip.
One month later, the Amazon subsidiary issued a software recall on 270 autonomous vehicles and suspended operations while regulators investigated the…
Creaform
The Marshall Advanced Manufacturing Center (MAMC) is a leading-edge resource facility dedicated to driving innovation and advancing manufacturing technologies.
Operating from West Virginia facilities in Huntington, South Charleston, and Point Pleasant, the MAMC is at the heart of groundbreaking…
Kate Zabriskie
You know that friend who’s always there when you’re in need? The one who shows up on time, follows through on promises, and genuinely cares about what’s going on in your life? That’s exactly what your business needs to be for your customers.
Sure, those splashy marketing campaigns and point-…
Sunderesh Heragu
According to the U.S. Census Bureau and the U.S. Bureau of Economic Analysis, trade with our three largest partners—Canada, China, and Mexico—accounted for more than $1.32 trillion in imports and $0.82 trillion in exports in calendar year 2024. This represented 40% of the total trade between the…
Jennifer Chu
For a robot, the real world is a lot to take in. Making sense of every data point in a scene can take a huge amount of computational effort and time. Using that information to then decide how to best help a human is an even thornier exercise.
Now, MIT roboticists have a way to cut through the data…
Bruce Hamilton
A few months ago I visited a potential customer, a high-tech startup, which like many Boston-area tech companies is developing astounding products that would have been considered science fiction only 10 years ago. The parking lot was half full at 8 a.m., but the entrance was locked to visitors, and…
Stephanie Ojeda
Every day, quality leaders face a variety of production and process issues. Although some problems are easy to fix, others require deeper investigation, such as using a 5 Whys analysis or fishbone diagram. But then there are the stubborn, recurring issues that can lead to quality issues, increased…
Akhilesh Gulati
When we step into a complex organization—whether in manufacturing, healthcare, or finance—we often find ourselves navigating a sea of competing truths. Everyone seems certain they see the problem clearly. Yet somehow, solving it feels harder than it should.
Why?
Often, it’s not the facts that…
Troy Harrison
Salespeople are getting older. Buyers are getting younger. You have a disconnect.
In raw terms, the average age of a professional business-to-business (B2B) salesperson in the United States is 47.1 years old. Fifteen years ago that number was 42. So, the sales profession is graying. Meanwhile, the…
Mike Figliuolo
Nobody likes change. I know if you do anything that changes my routine in the morning, my whole day is whacked. We all hate change. Heck, most of us hate getting change at the grocery store because of all those coins.
As a leader, though, your job is to get others to want to change.
Getting other…
Akli Adjaoute
Keeping quality high in today’s fast-moving production world is a big challenge. Traditional quality checks have worked well, but they can be slow, require a lot of work, and are prone to mistakes.
AI could change this by making quality control faster, more accurate, and easier to scale. It could…
Seb Murray
What happens when workplace colleagues land on opposing sides of an external competition? Henning Piezunka, an associate professor of management at Wharton, tackles this question in a recent study, using sports data to shed light on how outside rivalries can shape collaboration within the workplace…