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NOVA Chemicals Earns No. 1 Ranking for Customer Value and Loyalty

Leads North American polyethylene industry in customer experience in independent study by Mastio & Co.

Quality Digest
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Wed, 02/11/2026 - 12:02
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(NOVA Chemicals: Calgary, AB) -- NOVA Chemicals announced it earned the PE Customer Value & Loyalty Benchmarking Award, ranking No. 1 for Quality and Overall Performance in the 2025 Polyethylene (PE) Customer Value and Loyalty survey conducted every two years by Mastio & Co. The award recognizes suppliers with the highest overall customer value performance, based on survey responses from more than 100 customers across the plastics industry.

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The independent, data-driven survey reflects how suppliers perform on the factors that matter most to PE customers: quality, service, reliability, communication, technical expertise, ease of doing business, and more. Mastio’s 17th edition of the survey ran from late August to November 2025 and collected 320 total observations.

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