(NOVA Chemicals: Calgary, AB) -- NOVA Chemicals announced it earned the PE Customer Value & Loyalty Benchmarking Award, ranking No. 1 for Quality and Overall Performance in the 2025 Polyethylene (PE) Customer Value and Loyalty survey conducted every two years by Mastio & Co. The award recognizes suppliers with the highest overall customer value performance, based on survey responses from more than 100 customers across the plastics industry.

The independent, data-driven survey reflects how suppliers perform on the factors that matter most to PE customers: quality, service, reliability, communication, technical expertise, ease of doing business, and more. Mastio’s 17th edition of the survey ran from late August to November 2025 and collected 320 total observations.

“We’re proud of this recognition, as it serves as a true testament to our employees’ commitment, hard work, and focus on delivering a superior customer experience,” says Debra van Holst, global head of customer experience, NOVA Chemicals. “For the past 50 years, we’ve focused on innovation, advancing plastics technology and creating value for our customers, employees, and communities. We are grateful for the partnerships, loyalty, and trust our customers have come to expect from us every day.”

In addition to securing the No. 1 spot in Quality and Overall performance, NOVA Chemicals received the highest Net Promoter Score (NPS) of 72.1%, a loyalty metric that describes the likelihood of a customer recommending NOVA Chemicals. This is the first time that NOVA Chemicals has simultaneously been ranked highest overall with the benchmarking award.

“The Mastio Quality Award is determined entirely by independent research conducted directly with polyethylene resin buyers,” says Kevin Huntsman, president of Mastio & Co. “Based on customer evaluations across 39 critical performance attributes, NOVA Chemicals distinguished itself as the top performer and was selected as the No. 1 Overall PE Resin Supplier for Quality in the 2025 Mastio Polyethylene Customer Value & Loyalty Study. NOVA also demonstrated exceptional customer loyalty and differentiation, consistently earning high marks for reliability, product consistency, and overall value compared to its peers.”

Learn more here about Mastio and its survey.