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Proactive Processes in High-Reliability Organizations

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Many industries have no clear boundary between safety and quality culture. In fact, they are often closely integrated.

The Do’s and Don’ts of Preparing a New Facility for the First Audit

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Starting a new facility in the food-processing industry is an enormous undertaking. There are thousands of things that must be accomplished, from hiring and training new staff to ordering and installing equipment.

Are You a Disrupter?

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Visioning beyond the customer is the responsibility of every person interested in a competitive advantage.

Visual Configure-Price-Quote Systems Reduce Cost of Poor-Quality Job Specs

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The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process.

Inside Quality Digest Live for Jan. 25, 2019

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We interview Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses (iUniverse, 2018), about the impact of t

Amelia Earhart Would Have a Hard Time Disappearing in 2019

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When Amelia Earhart took off in 1937 to fly around the world, people had been flying airplanes for only about 35 years.

Turn Free Services Into Paid Opportunities

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Offering free services may seem like a good way to keep customers happy, but how much money is your business leaving on the table? By redefining freebies as paid opportunities, B2B firms can generate new sources of income and secure long-term growth.

Make Some Tweaks in Your China Business Strategy

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This past year has created havoc for Western companies purchasing raw materials, furniture, high-tech components, auto parts, and power tools from China.

Averting a Plane Crash

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Stephen Fankhauser is the chair of the aviation d epartment at Swinburne University of Technology. His areas of expertise are in aviation technology and flight training.

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The world is running out of experienced pilots. Supply is not keeping up with the growing demand for air travel. In Australia, the effects are already starting to bite. Even flagship carrier Qantas is having problems.

Opinion: Should the AIAG Be in the FMEA Software Business?

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On Oct. 13, 2018, the Automotive Industry Action Group (AIAG) sponsored a webinar on the status of the AIAG Core Tools Software (AIAG CTS).

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