ISO 31000 defines risk as “the effect of uncertainty on outcomes.” Identifying risks and determining ways to respond to them help you learn about your processes, your organization, and the environment you’re operating within.

A certain amount of stress is needed for us to function effectively. Stress is very much a part of the human condition. We all face disappointments, setbacks, losses and pain.

ISO 9001:2015, clause 6.1 requires an organization to identify its risks and take actions to address identified risks.

Whether it’s the effort to redefine the kilogram or researching the Harry Potter realm of quantum mechanics where things can somehow

Transformational leaders are the exception, not the rule.

Organizations worldwide stand to lose an estimated $9 billion in 2018 to employees clicking on phishing emails.

Requirements are the information that best communicates to an engineer what to build, and to a quality-assurance manager what to test.

Load cells are a combination of metal, strain gauges, glue, and more. Over time, fatigue ensures that there will be some instability in the system.

‘Culture” is one of those business-speak words that’s used a lot, but for a good reason—having the right one is the key to unlocking your company’s quality potential. On the other hand, nothing will overcome a poor culture. Do you know which you have?

ISO 9004:2018—“Quality of an organization—Guidance to achieve sustained success” expands considerably on the former (2009) revision. It introduces the important concept of “quality of an organization” (Clause 4.1), which makes excellent sense.