Customer Care Video

Automakers not prepared for pivot to EV

Hexagon Manufacturing Intelligence research shows that only 8 percent of automakers recognize current business models as too slow to meet incoming ICE bans. We talk with Keith Perrin, Senior Director of Digital Transformation for Hexagon Manufacturing Intelligence.

Consumers want more from their brands

Consumers want more from their brands than just good quality and prices. They also want to know that their favorite brands consider environmental, social, and governance (ESG) aspects. We talk to Mark Schissel, COO for Herbalife Nutrition, about the importance of ESG.

Related article: "A Transparent Supply Chain and Its Impact on People, Our Planet, and Our Businesses"

How companies should respond to vaccine mandates
CEOs are facing many questions from employees when it comes to their rights and safety in the context of vaccine mandates and other issues. How should companies respond? We talk with James Bailey, Hochberg Professor of Leadership at George Washington University.
What's behind the Great Resignation?

The reasons people quit jobs are complex, but it is probably not a coincidence that the Great Resignation has followed on the tail of the pandemic. We speak with Mary Elizabeth Elkordy, founder and president of Elkordy Global Strategies.

Update on ISO QMS standards
We talk to Mike McLean, a member of ISO/TC 176, about some future concepts being discussed for ISO 9001 and other QMS standards.
Walk in your customer's shoes

How customers experience your product involves the entire customer journey, not just the quality of the product itself. We talk with Jon Picoult, author of From Impressed to Obsessed.

Leaner cleaner electrode boilers

The pressure for industry to reduce harmful emissions is stronger than ever. Electrode boilers could be one part of the solution for some companies. We talk to Robert Presser, Vice President of Acme Engineering Products.

Building a culture of quality

A culture of quality is more important than ever. Yet only 46% of organizations say that quality values are consistently applied in their organization. We talk to Hong Xu, vice president of quality at Kaiser Aluminum, to learn why a culture of quality is important. Be sure to registrar for the webinar "Culture of Quality: Why a quality culture is more Important in 2022 (than ever) and how you can create one"  Oct. 26, 2021 at 10 a.m. Pacific / 1 p.m. Eastern.

Remote auditing for today's digital workplace
Companies are looking for digital solutions to help with risk assessment, management, and compliance. What are certification bodies doing to meet those needs? We talk to Paul Butcher, CEO of LRQA.
Making very large, very precise parts
We look at how Janicki Industries uses Hexagon's Absolute Scanner AS1 and the Leica Absolute Tracker AT 960 as part of their large-volume precision machining processes.
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