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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Sharing roles in CX can provide dividends for both customer and proprietor
Yoav Kutner
Let salespeople spend more time on customer service, market research, and competitor analysis
Gleb Tsipursky
Effective engagement can foster productivity and stronger financials
Nate Burke
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

A look at the new global QMS database

Video Information

IAF CertSearch

Over the years there have been many attempts to create a database of companies registered to ISO management systems. All of them eventually gave up on the effort.

Well, the database is back and is now spearheaded by the International Accreditation Forum. We talk to Grant Ramaley, Director of Regulatory Affairs for Aseptico Inc., and Nigel Johnston, Founder & CEO of QualityTrade.com, Developer for IAF CertSearch.

IAF CertSearch - global certification database 
Intro video
Youtube channel 
IAF (International Accreditation Forum)

 
 

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