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This Week in Quality Digest Live

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Customer Care Features
It’s Simple: Recognize That Customers Are People
John Courtney
How to keep your customers coming back
Consumer Streaks Are Motivating
Alixandra Barasch
The key is keeping them alive
Looking Out for Vulnerable Consumers
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Make Electric Vehicles Affordable for the Rest of Us
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Accelerating Performance: Seven Steps for Promoting Employee Engagement
Kate Zabriskie
Leaders who engage don’t do so by accident or without work

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Customer Care News
Supply Shortages Could Lead to Greater Food Fraud Risk
Now is not the time to skip critical factory audits and supply chain assessments
Jedox Named an Overall Leader in Customer Experience and Vendor Credibility
EPM service provider excels in helping customers work with EPM products
GaiaLens Launches Innovative User Interface Tackling Common ESG Data Complaints
Extends focus on data-driven explainability and adds customizability
A New Era for Mental Health at Work
Covid-19 has taken a toll but also stimulated positive change
‘Bear-dar’ Technology Reduces Dangerous Encounters With the Help of Standards
An early warning system lets Arctic people know when bears approach
ETQ Partners With Hexagon to Empower Smart Manufacturing
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
In the Digital Era—and During a Pandemic—How Important Are Quality Initiatives?
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver
Good quality is adding an average of 11 percent to organizations’ revenue growth
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes

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Dutch Toolmaker Wins for Smallest Measured Component

Video Information

We talk with tookmaker and metrologist Nobby Assman, one of the winners of Zeiss's 2020 Measuring Hero Championship in the category Outstanding Application—Smallest Measured Component. How do you measure something really small? Really carefully.

Assman Verspaningstechniek website: http://www.verspaningstechniek.nl/over-assmann

Zeiss Measuring Hero Challenge: https://www.zeiss.com/metrology/campaigns/measuringhero.html

 
 

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