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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Sharing roles in CX can provide dividends for both customer and proprietor
Yoav Kutner
Let salespeople spend more time on customer service, market research, and competitor analysis
Gleb Tsipursky
Effective engagement can foster productivity and stronger financials
Nate Burke
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Tracking Covid-19

Video Information

We look at several interesting articles on Covid-19 that Quality Digest has run in the past few weeks.

"Tracking Covid-19" series by Don Wheeler, Al Phadt, and Kathryn Whyte.
A look at Covid-19 using a semilog chart.

"Break the Curve and Keep It Broken" by Bill Levinson
A mathy look at R-naught and the impact of various mitigations on Covid-19

"Four Ways Companies Can Support Their Workers During the Coronavirus Crisis" by Paula Caligiuri and Helen De Cieri from The Conversation.
Four research-backed ways companies can promote employees' health and well-being during this crisis.

 
 

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