Leverage Learning Environments to Create Customer Value
A couple weeks ago a consultant friend of mine, who coincidentally focuses his practice on lean in healthcare, was complaining about issues with his healthcare providers.
Error message
User error: "taxonomy_term" is an invalid render array key in Drupal\Core\Render\Element::children() (line 97 of core/lib/Drupal/Core/Render/Element.php).Critical Data Elements and Data Quality
We are currently living in the digital age and are drowning in an ocean of data.
Fourteen Leadership Principles That Drive Amazon to Be Customer-centric
Large Image Caption
Image courtesy of pxhere
During the last five years, a small number of organizations have been featured multiple times in my writing.
The Four Yokes of the Change Agent
‘It’s the shoes!” Spike Lee yelled into the camera on the Air Jordan ads.
Just Add Engineers to the Mix
You would expect a building where vinegar is made to have a sour smell, highly pungent, perhaps with a whiff of apple. World Technology Ingredients (WTI) smells nothing like this.
Five Ways Brands Are Changing Their Playbooks to Win
Have you heard of a media company called T-Series? Chances are, you probably haven’t. Gulshan Kumar, whose résumé up to 1983 read, “Fruit juice seller, streets of New Delhi,” founded it that year.
Recent Legislative Impacts to Telemedicine in Care Delivery
Legislative support is growing for the reimbursement of care delivery via telemedicine.
Quality Has a Role to Play in Pricing and Should Claim a Seat at the Table
According to the Journal of Consumer Research, a high price indicates either bad value or good quality, whereas a low price indicates either good value or poor quality.
How to Use Your Data to Drive Real-Time Customer Experiences
Large Image Caption
Image courtesy of Pixabay.
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?