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Sales vs. Service

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A recent company meeting revealed what management called a “handoff problem.” The sales team would close deals, then toss them over the wall to the service team, which would promptly fumble the relationship because they didn’t understand what had been promised or why

Shock to the System: Reviving Decision-Making in a VUCA World

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Your market is shifting, your competitor just pulled ahead, and the one person who could execute the next move has resigned. You can’t get more data fast enough, yet the window to act is closing.

4 Ways to Manage Supply Chain Disruptions Before They Happen

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Small to midsize manufacturers are facing mounting pressure from unpredictable supply chain disruptions.

Lessons From GAMP 5

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Software selection, implementation, and ongoing maintenance are critical stages in the life cycle of biomedical software systems such as asset and calibration management platforms.

The Growth Equation

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Nano Tools for Leaders, a collaboration betwe

Preparing Your Quality System for AI-Enabled Asset Management

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What if your quality system could detect and initiate corrective actions for equipment deviations before they affect product quality?

Aligning Security and Quality Priorities in the ICT Sector

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In July 2024, CrowdStrike rolled out a software update that crashed more than 8 million Windows systems worldwide. The faulty release disrupted hospitals, grounded flights, halted banking operations, and affected government services.

Manage Change

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A vital concept from the chemical process industry, management of change (MOC) relates primarily to safety.

AI-Powered Quality Control

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Manufacturers are making more types of products than ever before.

AI ‘Co-Pilot’ Can Reduce Prescription Errors That Put Patients at Risk

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Take two aspirin and call me in the morning: If only prescribing medications were as simple as that.

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