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Waiting for the Covid-19 Peak

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Each day we receive data that seek to quantify the Covid-19 pandemic. These daily values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle.

Do You Have a Coupon?

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Have you noticed that coupons have become a major part of our lives? There are always coupons for restaurants or stores in most of the newspapers these days. And it seems that every day, we receive an email about a deal at a local store, but it requires a coupon.

The Power of Customer Access

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The “camp” where we board our cat is fantastic. Our cat gets “tree time”—a giant climbing structure with tunnels and carpeted “trees” to climb and scratch. She gets the best of tender loving care, complete with brush-outs and nail trims.

When Restaurants Close, Americans Lose Much More Than a Meal

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Arnold Schwarzenegger tweeted a video of himself on March 15, 2020, s

Unable to Exhibit Due to Trade Show or Conference Cancellations?

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This is supposed to be trade-show season. The time when companies send their employees to industry tech shows and user-group meetings to see and experience the latest offerings in their field.

Leverage Learning Environments to Create Customer Value

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A couple weeks ago a consultant friend of mine, who coincidentally focuses his practice on lean in healthcare, was complaining about issues with his healthcare providers.

Critical Data Elements and Data Quality

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We are currently living in the digital age and are drowning in an ocean of data.

Fourteen Leadership Principles That Drive Amazon to Be Customer-centric

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During the last five years, a small number of organizations have been featured multiple times in my writing.

The Four Yokes of the Change Agent

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‘It’s the shoes!” Spike Lee yelled into the camera on the Air Jordan ads.

Just Add Engineers to the Mix

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You would expect a building where vinegar is made to have a sour smell, highly pungent, perhaps with a whiff of apple. World Technology Ingredients (WTI) smells nothing like this.

Pagination

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