Good salespersonship is a species of street smarts. It’s about quickly sizing up your customers and pitching your wares in terms that reverberate with their unspoken needs and desires.

The food industry is evolving rapidly, with consumers demanding quality, authenticity, and transparency from food manufacturers.

Editor’s note: Read episode two in the Respect for People series here.

I write about organizational culture and core values quite often.

Manufacturers face constant challenges of rising expectations as customers and regulators demand better quality and greater traceability throughout the supply chain.

Being a customer experience (CX) professional is hard enough; misinformation just makes our work more challenging. Misinformation or confusing information by a person with a ton of followers and a ton of influence makes our work even more challenging.

You’re listening to customers. You’re combining their feedback with those bread crumbs of data that they leave with every transaction and interaction with your brand.

Put in the terms of this article’s title, most of us would run a mile, whatever the proposition.

A recent family biking vacation in the Dolomites region of Italy had my family and I all swept up in the charms of Northern Italy.

There’s a lot of bad press out there about journey mapping. And there’s a lot of bad journey mapping (or what people think is journey mapping).