While researching my new book, The Dance of the Possible (Berkun Media, 2017), I studied the history of some of the most misleading ideas that have been po

It’s not enough to collect the right data, ensure all your quality checks are done correctly and on time, and prioritize your quality improvement opportunities. You also need to be able to take advantage of those opportunities.

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Until recently, most quality departments were unable to select their own quality management system (QMS) software.