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How to Tame a Customer Militant

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Southern politicians often have a homespun way of making a point. A few years ago, a candidate for a small-town sheriff’s election was overheard saying, “Criticize my drawl, you make me laugh. Criticize my views, you make me listen.

Why Cooperative Workplaces Boost Your Sense of Freedom

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Jack Welch, the legendary General Electric CEO, was infamous for firing the bottom 10% of his workforce every year, without exception. The company’s market cap rose substantially during Welch’s tenure, but his “rank and yank” ritual was divisive.

Will AI Eat SaaS for Lunch?

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Software is eating the world, venture capitalist and entrepreneur Marc Andreessen famously declared in 2011. The ensuing 15 years proved him prescient.

When Metrology Meets Its Next Generation

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The next Coordinate Metrology Society Conference (CMSC) takes place July 20–24, 2026, at the Fairmont Dallas in Dallas. If you want to know why it matters and who might be there, read on.

You Don’t Have a Quality Policy Until You Live It

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We use mission statements, leadership principles, and quality policies to define our culture and to shape how we work. But while these documents are impressive on paper, they often remain too vague for action and fail under real-world pressure.

Equipment Management Is a Fragmented System in Integrated Hospitals

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Efficient equipment management helps support safer, faster patient care.

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High-volume medical equipment serves as the operational backbone of our healthcare system. From infusion pumps and monitoring devices to hospital beds and support surfaces, these assets support nearly every aspect of patient care.

Identity, Habits, and the Anti-Entropy Architecture of Quality Systems

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Most quality professionals have experienced this moment. A process improvement initiative is completed. Procedures are updated, the team is trained, and for a period of time everything works exactly as intended.

Manufacturing’s Culture Problem Is Really a Systems Problem

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When manufacturing leaders discuss operational challenges, “culture” becomes the catch-all explanation: “Our culture doesn’t support discipline like Asian manufacturers,” or, “We need to change the culture around quality,” or, “It’s a cultural resistance to following

The Networking Opportunity You’re Missing

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In a connected world, opportunities are more about who you know than what you know. Whether it’s a job, making a sale, or finding your next great new hire, you’d be a fool to miss some great opportunities to build your network.

From Operators to Leaders

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Manufacturing leaders often focus on technology, automation, and efficiency metrics to drive productivity. But the reality is that most KPIs on the factory floor still depend on people.  

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