Reclaiming Quality in the Age of AI, Drift, and Customer Distrust
Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost?
Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost?
This article is dedicated to all the paranoid businesspeople out there who are terrified of their competitors. You know, the people who run businesses centered around “consulting” who view any other “consulting” firm as a competitor.
The need for workplaces that are truly inclusive, caring, and equitable is growing. So how can leaders create an environment where employees feel empowered to help one another, support diversity initiatives, and contribute to community causes?
A lecturer at Stanford Graduate School of Business for more than two decades, Rob
The precise recording of passenger numbers is essential for transport companies—it helps optimize timetables, make better use of capacities, and organize local public transport more efficiently.
Global supply chains are going through steady disruption and reevaluation—some of it planned, much of it reactive. While political tensions and trade disputes often grab headlines, other important factors are reshaping how companies manage their suppliers.
The digital revolution has transformed healthcare along with virtually every other industry.
A new study from Wharton management professor Tiantian Yang finds that when women are rejected for contract jobs in male-dominated fields, specifically IT and comp
During the 14 years I’ve run my firm, I’ve heard a polite “No, thank you” more times than I can count. That’s fine. Rejection, especially when it’s quick, enables me and my team to spend our time on more fruitful conversations.
Did you know that shutdowns, turnarounds, and outages (STOs) can consume up to 50% of a plant’s annual maintenance budget?
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