Management Article

Stephen McCarthy’s picture

By: Stephen McCarthy

Cost of quality (CoQ) is certainly not a new topic. It was first described in 1956 by American quality control expert Armand V. Feigenbaum in an article published in the Harvard Business Review. As you likely already know, CoQ consists of four categories: internal and external failures, and appraisal and prevention activities. It sounds easy to measure, but as you also likely know, it isn’t.

Dan Chalk’s picture

By: Dan Chalk

Although many manufacturing organizations have held firm to traditional operational processes for generations, the time has come for transformational change. There is an ongoing shift in cultural expectations of how, when, and where work happens, and it is driven by consumer choice. Industry analysts have begun to refer to this evolving digital workplace as the enablement of “industrialized choice.”

Knowledge at Wharton’s picture

By: Knowledge at Wharton

When Tide and other detergent manufacturers developed colorful, convenient pods designed to be tossed into washing machines and dishwashers, they never expected teenagers would try to eat them. But what was dubbed the “Tide pod challenge” quickly went viral, with teens posting videos of themselves spewing soap across social media channels. The American Association of Poison Control Centers last year reported 220 teens were exposed to the toxic pods, and about 40 cases have been reported so far this year.

John Bell’s picture

By: John Bell

I have written more than a 100 blog posts about leadership, strategy, and culture. Within that portfolio are several accounts of business reinvention and transformation. Yet it was only a few months ago that I composed my first post on another type of reinvention: personal reinvention. My own. 

Wendy Wood’s picture

By: Wendy Wood

Employers have a stake in their staff’s health. It’s not just a matter of keeping health insurance premiums in check which is a consideration in countries without universal healthcare. It’s also about maximizing employee engagement and productivity, and even happiness.

Julia Russell’s picture

By: Julia Russell

Retailers and brands convened in New York recently to experience the National Retail Federation’s Retail’s Big Show, and one of the biggest topics on attendees’ minds was technology. From automation to personalization to social marketing, the growing importance of technology in the shopping experience was definitely top of mind for retailers and brands, including those in the food and beverage space.

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