Leadership and Positive Social Contagion
Are there any positive leadership stories out there anymore? Anyone? Anyone?
Three Reasons Why Customers Are Not Always Right
Large Image Caption
Setting customer expecations is important to good customer service.
Credit: Oregon Department of Transportation
Inside Quality Digest Live for Jan. 5, 2018
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered:
Why the Right Change Often Feels Wrong
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”
We Have a Crisis in Leadership
Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?