(NIST: Gaithersburg, MD) -- The panel of judges for the Malcolm Baldrige National Quality Award, the nation’s highest recognition for organizational performance excellence, has selected 15 organizations for the final review stage for the 2009 award.

Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from these bastions of performance excellence.

A previous article of mine in this newsletter, “NOT Transforming the Data Can Be Fatal to Your Analysis,” addressed the need for appropriate transformations and a predictive

(FARO Technologies Inc.: Lake Mary, FL) -- FARO Technologies Inc., the world’s leading provider of portable measurement and imaging solutions, recently announced the release of their latest 3-D measurement system, the FARO Laser Tracker ION.

(OGP: Rochester, NY) -- Optical Gaging Products Inc. (OGP) introduces the new Focus Advance 16-inch Horizontal Contour Projector, continuing its longstanding tradition of supplying state-of-the-art optical comparators to the industrial marketplace.

Top-100 automotive supplier, Kautex, relies on Metris XC50-LS Cross Scanner on LK CMM to verify the production quality of composite fuel tanks.

(HealthyStuff.org: Ann Arbor, MI) -- A nonprofit environmental research organization recently released results on more than 900 common products tested for toxic chemicals including lead, cadmium, mercury, bromine, chlorine (PVC), and arsenic.

When first hearing the word “clues,” your mind might start envisioning great fictional detectives such as Sherlock Holmes or Miss Marple, but in the business world it is essential for every leader to be prepared to recognize and address the dangerous signs that lead

We have all had to plan a trip to the airport. Sometimes it goes well and sometimes not so well. One of the problems we have is dealing with the variation in the trip time to the airport.

If you have been following my articles over the last few months, you have seen that even though statistical process control (SPC) charts are very powerful tools for examining a process, it turns out that there are a lot of ways to mess up SPC.