My friend and colleague Bruce Rosenstein is a prolific writer and editor.

I

witnessed something the other day that was extraordinary and confirmed that, despite some troubling times, we remain a society of thoughtful, caring people.

Is it Scrum or kanban? Yes, er, no. Well, it depends. Sometimes the road to process development takes a few unexpected turns.

Join Matt Littlefield, president and principal analyst of LNS Research, and Mark Bienkowski, supplier quality process and audit manager of GE Healthcare, Thurs., Dec. 19, 2013, at 11 a.m.

I love all of the holiday classics (stories and movies), especially those that make us pause for a moment to reflect not only on who we are but also on who we want to become. This holds true both for us as individuals and for companies or brands.