How can governments increase efficiency, prevent errors, and improve customer service? Answer: ISO 9001.

Not every process or problem will produce diagnostic data that we can use statistical or other mathematical tools to address. Sometimes we feel ill-equipped when we have a problem for which our neat and sophisticated tools won’t apply. What should we do?

Recently, a reader of the Lean Self blog made an interesting remark, which is the headline you see above. It actually made me wonder: How happy are we if our to-do list is empty? And how full must it be for us to become unhappy?