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Customer Care Features
Focus on the Customer and Employee Experience to Transform Your Business
Jason Bradshaw
Build a business that has loyal fans, continues to evolve, stays relevant, and grows
Why Class 1 Medical Device Companies Need Design Control
Etienne Nichols
Even if it’s not required, it’s critical
What Are the Markers of Excellent Customer Service in 2022?
Mona Rhodes
Consistency is the key
Effective Strategies to Gain Constructive Feedback
Gleb Tsipursky
Don't let blindspots prevent you from incorporating feedback from stakeholders
Building Tomorrow’s Workforce in a Tough Market
Yosef Ayzencot
Develop and implement a solid company culture

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Customer Care News
SMBs Need Help Managing E-Commerce’s Explosive Growth and the Great Resignation
The answer lies in technology
Supply Shortages Could Lead to Greater Food Fraud Risk
Now is not the time to skip critical factory audits and supply chain assessments
Jedox Named an Overall Leader in Customer Experience and Vendor Credibility
EPM service provider excels in helping customers work with EPM products
GaiaLens Launches Innovative User Interface Tackling Common ESG Data Complaints
Extends focus on data-driven explainability and adds customizability
A New Era for Mental Health at Work
Covid-19 has taken a toll but also stimulated positive change
‘Bear-dar’ Technology Reduces Dangerous Encounters With the Help of Standards
An early warning system lets Arctic people know when bears approach
ETQ Partners With Hexagon to Empower Smart Manufacturing
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
In the Digital Era—and During a Pandemic—How Important Are Quality Initiatives?
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver
Good quality is adding an average of 11 percent to organizations’ revenue growth

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Quality Digest Live -- April 20, 2018

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Story links for April 20, 2018

 

Last-Mile Delivery Models to Revolutionize Urban Logistics by 2025

Three Reasons Quality Professionals Must Be Part of Manufacturing's Digital Transformation
Plus: An interview with Frank Defesche, senior vice president and general manager of Veeva QualityOne
Event: Veeva Quality Summit 2018

Number of U.S. Employees Going Above and Beyond at Work at All-Time Low

CMS Corner: Interview with Russell Morrison, senior product specialist at Geodetic Systems Inc.


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