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This Week in Quality Digest Live
Customer Care Features
Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

More Features

Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

More News

Quality Digest Live -- April 20, 2018

Video Information

Story links for April 20, 2018


Last-Mile Delivery Models to Revolutionize Urban Logistics by 2025

Three Reasons Quality Professionals Must Be Part of Manufacturing's Digital Transformation
Plus: An interview with Frank Defesche, senior vice president and general manager of Veeva QualityOne
Event: Veeva Quality Summit 2018

Number of U.S. Employees Going Above and Beyond at Work at All-Time Low

CMS Corner: Interview with Russell Morrison, senior product specialist at Geodetic Systems Inc.