On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”

Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?

Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s people that make the difference in our business.”