| Quality Digest

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Setting customer expecations is important to good customer service.
Credit: Oregon Department of Transportation

Read more about Three Reasons Why Customers Are Not Always Right
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The New Industrial Revolution Arrives for Small Companies

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Top 10 Things You Need to Know About Implementing Risk-Based Thinking

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Five Managerial Mistakes That Contribute to Workplace Drama

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Enterprise 4.0: Opportunities for Small and Medium-Sized Enterprises

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Inside Quality Digest Live for Jan. 5, 2018

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Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered:

Quality Transformation: It’s the System!

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Honest Precision-to-Tolerance Ratios

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Grace: Honor Your Customer

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I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott

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