This week’s episode of QDL took us back to our roots with stories about the nuts and bolts of quality improvement—customer service, management, standards, and the future of the quality profession in the face of increasing automation.

‘How could I forget to do that?”

You’d like to address a potentially sensitive topic with a neighbor, co-worker, or boss, and you dread it. It might turn ugly. You fear an unpleasant reaction.

Did you ever wonder why statistical analyses and concepts often have such weird, cryptic names?

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