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This Week in Quality Digest Live
Customer Care Features
Alixandra Barasch
The key is keeping them alive
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Kate Zabriskie
Leaders who engage don’t do so by accident or without work
Kevin Ketels
The baby formula industry was primed for disaster long before a key factory closed down

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Customer Care News
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes

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Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for Dec. 7, 2018

From bioethics to the death of Le Grand K

Published: Wednesday, December 12, 2018 - 13:00

In this episode we look at bioethics, next-gen manufacturing employees, and the death of Le Grand K.

What happens if customers want designer babies? We discuss the latest news about a Chinese researcher who claims to have edited the genes of two babies. Should society draw a line in the sand?

“Convincing Students That Manufacturing Job Skills Will Pay Off”

With jobs in the trades going begging and too many kids exiting four-year colleges with crippling debt only to find their degrees don’t have labor-market currency, maybe more people need to consider the value of certifications and two-year technical degrees.

“Historic Vote Ties Kilogram and Other Units to Natural Constants”

A convocation of delegates representing 60 countries voted last month in Versailles, France, to implement the most significant change to the International System of Units (SI) in more than 130 years. For the first time, all measurement units will be defined by natural phenomena rather than by physical artifacts.

Off Script: What stood out this year?

Our next episode of Quality Digest Live comes to you this Fri., Dec. 14, 2018. You can watch either via our home page or our dedicated player page. See you then!

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About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.