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After-Action Reviews: A Simple Yet Powerful Tool
Knowledge at Wharton
Considered one of the most successful organizational learning methods, the after-action review (AAR) was developed by the U.S. Army during the 1970s to help its soldiers learn from both their mistakes and achievements. Since then, many companies have used the AAR for performance assessment. And yet…
Quality As a Competitive Edge: Four Parts to Quality Management in Manufacturing
Jerry Foster
Manufacturers are acutely aware that audits and recalls are just part of business. At the same time, they all agree that the best way to deal with recalls is to prevent them in the first place. Because today’s manufacturers operate on razor-thin margins with little room for error, a reactionary…
Making Supply Chains Deliver More Than Just Faster, Cheaper Products
Dylan Walsh
Supply chains are having a moment. In March 2021, one of the world’s largest container ships got wedged in the Suez Canal, blocking 10 percent of global trade for a few days and launching a flotilla of memes. Currently, home builders are waiting for more lumber, while a shortage of computer chips…
How Should Humans Collaborate With AI?
Phanish Puranam
As businesses increasingly adopt AI-driven decision making, experts agree that the most interesting questions are not about whether humans can beat machines or vice versa, but how the two forms of intelligence can most fruitfully collaborate—and how organizations can best facilitate those…
Cybersecurity Takes Center Stage in Risk Management
Ryan E. Day
With the migration to remote and hybrid work during the last year, cyberattacks have increased at a rate of three to five times compared to pre-Covid. No big surprise that, for many businesses, virtual private newtworks (VPNs) have become standard operating procedure for security. But is VPN’s…
Have You Truly Integrated QMS Requirements Into Your Business Processes?
Steven Severt
When it comes to ongoing certification of your quality management system (QMS), whether it’s certified to ISO 9001, ISO 13485, IATF 16949, or AS9100, how many times have you found yourself “preparing for an external audit?” Picture the scene: You’ve got the dates set on the calendar months in…
How to Perform a Supplier Evaluation
Steven Stein
Supply chain management (SCM) has been defined as “the design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand, and measuring…
Boosting Brand Affinity With Customization and Personalization
Nate Burke
How many of us remember walking into a holiday gift shop when younger (and before a global pandemic put a stop to the H word), and eagerly searching for a fridge magnet, mug, or pencil inscribed with our name? Personalization is a tactic brands and businesses have been using for years to hook us…
AI and Other Technologies Improve Industrial Equipment Testing
Emily Newton
Effective equipment testing is essential for manufacturers of industrial equipment and end-users. Without testing, defects and damage can shorten the life span of equipment, cause unplanned downtime, and reduce the quality of finished goods. This is especially true for businesses in sectors like…
Delivering on the Promise of Delivery
Terry Onica, Cathy Fisher
With recent disruptions critically impacting the automotive supply chain and costing manufacturers millions in lost production and sales, it is clear that supply delivery issues now need the same level of attention as vehicle safety and quality. What is really at the root of ongoing delivery…
MIT and Harvard Agree to Transfer edX to Ed-Tech Firm 2U
MIT News
First published June 29, 2021, on MIT News. MIT and Harvard University have announced a major transition for edX, the nonprofit organization they launched in 2012 to provide an open online platform for university courses: edX’s assets are to be acquired by the publicly traded education technology…
An Easier Path to Digital Quality Management in Manufacturing
Jason Chester
Manufacturers have seen the need to digitize operations for quite some time, but the Covid-19 pandemic has forced the issue to center stage. They’ve had to adapt to sudden, dramatic changes like more remote workers and social distancing across production lines. It didn’t take long to realize the…
When PDCA Meets Silos
Bruce Hamilton
PDCA—plan, do, check, act (or adjust)—is one of those acronymic concepts that regularly finds its way into lean discussions. Descended from Francis Bacon’s scientific method (hypothesis, experiment, confirmation), PDCA has become a ubiquitous catchword for business process improvement. From…
You Bet Your Life
Christopher Allan Smith
This series is about getting you through a catastrophe. The first three articles (see “All articles in this series”) were about preparing and responding to the world around you when it’s consumed by calamity. As our world here was. In this article, we deal with how to handle all the information,…
Workplace Development Is the New Workforce Development
Matt Fieldman
This article is the fourth in a monthly series brought to you by the America Works initiative. As a part of the MEP National Network’s goal of supporting the growth of small and medium-sized manufacturing companies, this series focuses on innovative approaches and uncovering the latest trends in…
TPS’s Operational Paradox
Harish Jose
Recently, I came across an interesting insight at Toyota’s website. I was taken aback by the first sentence of this paragraph: “Eventually, the value added by the line’s human operators disappears.” The complete paragraph is shown below: “Eventually, the value added by the line’s human operators…
How to Implement Lean Maintenance at Your Organization
Bryan Christiansen
Adherence to lean principles is considered a precondition for success in modern manufacturing. In a resource-intensive environment, anything that improves efficiency and productivity is a godsend. Lean maintenance has become more prominent as manufacturers grapple with sustainability challenges,…
3D Printing Tiny Parts for Big Impact
Zach Winn
This story was originally published by MIT News. Whether it’s computer chips, smartphone components, or camera parts, the hardware in many products is constantly getting smaller. The trend is pushing companies to come up with new ways to make the parts that power our world. Enter Boston Micro…
Let’s Keep Meetings Virtual After Covid
Katherine H. Freeman, Raymond Jeanloz, Knowable Magazine
This story was originally published by Knowable Magazine. In 2020, the annual committee meeting of the journal we edit was a bit of a mess. It took place in March, just days before the World Health Organization declared Covid-19 a pandemic, so some attendees canceled their travel even as others…
Artisan Robots With AI Smarts Will Juggle Tasks, Choose Tools, Mix and Match Recipes, and Order Materials
Glenn Daehn
Failure of a machine in a factory can shut it down. Lost production can cost millions of dollars per day. Component failures can devastate factories, power plants, and battlefield equipment. To return to operation, skilled technicians use all the tools in their kit—machining, bending, welding, and…
Inside the Mind of an ISO Auditor
Corey Brown
Getting inside the mind of an ISO 9001 auditor is crucial to a successful ISO audit. Think of it like a gift: Even the best of presents can be unappealing when wrapped in crumpled, messy newspaper and duct tape. Understanding the background and motivating factors for ISO auditors will help you…
Digital Supply-Chain Maturity Assessment Sets Stage for Optimizing Performance
Doug Devereaux
The premise for the NIST MEP Digital Supply-Chain Network project is familiar to MEP centers—many small and medium-sized manufacturers (SMMs) are often not ready for Industry 4.0 and don’t know how to implement it. Manufacturers with fewer than 50 employees often lag in digital supply-chain areas…
Let Your ERP Build a Pathway to a Successful QMS
Chuck Olinger
Most manufacturers want a quality management system (QMS) to meet strict quality values. They need one to expressly meet the needs of their specific organization yet be within the parameters of federal, state, and industry prerequisites. For example, food, drug, and medical device companies all…
With Ford’s Electric F-150 Pickup, the EV Transition Shifts Into High Gear
Brian C. Black
When President Joe Biden took Ford’s electric F-150 Lightning pickup for a test drive in Dearborn, Michigan, in May 2021, the event was more than a White House photo op. It marked a new phase in an accelerating shift from gas-powered cars and trucks to electric vehicles, or EVs. In recent months,…
Measurement Systems Analysis for Attributes, Part 2
William A. Levinson
The first part of this series introduced measurement systems analysis for attribute data, or attribute agreement analysis. AIAG1 provides a comprehensive overview, and Jd Marhevko2 has done an outstanding job of extending it to judgment inspections as well as go/no-go gages. Part two will cover the…

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