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What Quality Professionals Should Know When Employees Return to the Office
Gleb Tsipursky
Recent surveys show, and many managers are learning, that their employees are often not interested in working from the office full time. It’s easy to assume we know what they want due to a bias known as the false consensus effect, which causes us to perceive others whom we feel to be in our team…
Risk Management for Medical Devices
Wade Schroeder
As more medical devices using network-connection technology are developed, cybersecurity will continue to grow in importance and focus among regulators and manufacturers. Many connected devices store or transmit patient data for which there is an expectation of both privacy and accuracy. Any sort…
Line-Detector Fan Beam CT vs. Flat-Panel-Detector Cone Beam CT
Nate Serafino
Industrial X-ray and computed tomography (CT) for nondestructive testing are rapidly expanding, with new applications and inspection systems emerging all the time. With so many choices available, it is critical to match the right technology with your individual inspection goals. Understanding the…
How Executives Should (and Shouldn’t) Engage With Customers
Christoph Senn
In 2011, we started talking with top B2B executives about their engagement with their firm’s major customers in the aftermath of the financial crisis. The vast majority told us that they were very involved, to great effect. However, when we interviewed their sales account managers, we heard a…
Through Integration and Redesign, Health System Cares for ‘Loved Ones’
Dawn Bailey
‘What would be important to you in the care of your daughter?” John Chessare, president and CEO of Baldrige Award-recipient GBMC HealthCare (GBMC), asked a virtual Quest for Excellence conference audience. “The No. 1 answer is always that people want the best possible health outcome for their…
Creating Effective Customer Personas, Part 1
Annette Franz
Simon Sinek popularized the concept of finding your why, which he defines as the purpose, cause, or belief that drives you. He states that the concept is “grounded in the tenets of the biology of human decision making.” Once you find your why, you can live in alignment with it. Truly an important…
A Blueprint for Sustainable Innovation
Ann Brady
Innovation is the fuel that drives a successful business. Organizations that give their managers and employees the tools to respond to and make the most of opportunities, both internal and external, are well placed to grow profits, improve the health and well-being of their employees, and thereby,…
It’s Hard to Give Computers Something You Take for Granted
Mayank Kejriwal
Imagine you’re having friends over for lunch and plan to order a pepperoni pizza. You recall Amy mentioning that Susie had stopped eating meat. You try calling Susie, but when she doesn’t pick up, you decide to play it safe and just order a margherita pizza instead. People take for granted the…
Hidden Hazards of Smart Device Medical Advice
Boris Babic, Sara Gerke, Theodoros Evgeniou, I. Glenn Cohen
For many of us, our electronic device can be a communications lifeline, entertainment system, and professional networking hub. If trends continue, it may become our health advisor as well. Direct-to-consumer (DTC) medical apps are a growing segment of the $10 billion market for healthcare…
Finding the Hidden Innovators in Your Company
Susan Robertson
Most people who work in a corporate environment are familiar with some type of personal style indicator—Meyers Briggs Type Indicator, Strengths Finder, DISC profile, and others. However, there’s a less well-known one that’s particularly relevant and useful in innovation, and it’s specific to your…
Google Cloud’s Visual Inspection AI Reinvents Manufacturing Quality Control
Edis Osmanbasic
In June 2021, Google enriched its Google Cloud Platform with Visual Inspection AI, an artificial intelligence (AI)-driven, purpose-built solution designed to quickly and accurately detect defects and errors in a variety of production pipelines. It is a continuation of Google’s previous efforts to…
Matching Healthcare Offices With Short-Term Workers
Zach Winn
This story was originally published by MIT News. For small healthcare groups like dentist’s offices, one sick staff member can mean a day’s worth of cancelled appointments. Such offices can either continue short-staffed, which could negatively affect patient care, or reschedule appointments,…
What Is Nondestructive Testing?
Bryan Christiansen
Testing is an integral part of equipment maintenance. It must be carried out to evaluate the materials, components, design, or structure of mechanical components. Based on the state of the tested component after the testing is done, the procedures used can be classified under destructive testing or…
Five Ways Leaders and Analysts Can Try Thinking Differently to Be Data-Led
Harry Powell
In previous posts I’ve shared resources to help you educate your leaders in data literacy, but beyond knowledge, this also requires thinking differently. We need to get thinking about our thinking. Helping leaders get their heads around thinking styles can be a challenge. Many of us spend most of…
Developing a New Era for Smarter Food Safety
Dileep Thatte
In 2018, the United Nations General Assembly proclaimed that, every year, June 7 would be celebrated as World Food Safety Day. In 2020, the World Health Organization (WHO) and the Food and Agriculture Organization (FAO) of the United Nations decided to jointly facilitate the observance. The…
Guard Banding for Non-Capable Gages, Part 2
William A. Levinson
Part one of this article showed that it is possible, by means of a Visual Basic for Applications program in Microsoft Excel, to calculate the fraction of in-specification product that is rejected by a non-capable gage, as well as the fraction of nonconforming product that is accepted. This…
Foods of Abuse? Nutritionists Consider Food Addiction
Tom Siegfried, Knowable Magazine
This story was originally published by Knowable Magazine. From the earliest days of their evolution, guts and brains have been the best of friends. It’s a mutually beneficial relationship. Guts prepare nourishment for delivery to the brain. And brains guide the behaviors needed to fill the gut…
Guard Banding for Non-Capable Gages, Part 1
William A. Levinson
IATF 16949:2016 clause 7.1.5.1.1 requires measurement systems analysis (MSA) to quantify gage and instrument variation. The deliverables of the generally accepted procedure are the repeatability or equipment variation, and the reproducibility or appraiser variation. The Automotive Industry Action…
Health Apps Track Vital Stats, But Doctors Aren’t Using the Data
Saligrama Agnihothri
Health-tracking devices and apps are becoming part of everyday life. More than 300,000 mobile phone applications claim to help with managing diverse personal health issues, from monitoring blood glucose levels to conceiving a child. But so far the potential for health-tracking apps to improve…
Why Do So Many Leaders Screw Up a Quality Return to the Office?
Gleb Tsipursky
Due to strong employee resistance and turnover, Google recently backtracked from its plan to force all employees to return to the office and allowed many to work remotely. Amazon also backtracked on its plans to have a fully office-centric culture and allowed employees to have a hybrid schedule.…
It’s Time for a Government Reset, and the Ideas Are Flourishing
M. Mitchell Waldrop, Knowable Magazine
This story was originally published by Knowable Magazine. If the cascading upheavals of the past year have done nothing else, they’ve spurred widespread calls for reform and renewal in just about every institution we have. A mishandled public-health response to the Covid-19 pandemic, an economic…
Are Famous Leaders the Role Models You Need?
James daSilva
There was a Twitter thread recently from an early, longtime Facebook executive, Dan Rose. You might have missed it. That’s OK—scrolling Twitter is rarely the best use of our time. In these tweets, Rose argued for the greatness of Facebook co-founder and CEO Mark Zuckerberg’s leadership, especially…
What Are the Benefits of a Low-NOx Boiler?
Emily Newton
Nitrogen oxides (NOx) are harmful chemical compounds produced as a byproduct of normal boiler function. The EPA regulates them due to the damage they can cause to humans and the environment. Low-NOx boilers, outfitted with special components that reduce nitrogen oxides, are essential for…
Inner-City Hospital Inspires a Healthy Community With Rhythm
Dawn Bailey
The spirit of service—for a small clinic started in 1913 to provide free care to Los Angeles (LA)—lives today in the servant-leader aspirations of 2019 Baldrige Award recipient Adventist Health White Memorial (AHWM), a 353-bed, safety-net hospital. The community of two million people that AHWM…
Two CEOs, No Drama: Ground Rules for Co-Leadership
Manfred Kets de Vries
Leonard, the chairman of a global consumer goods company, was wondering what to do with the two co-CEOs running the firm. Although it had seemed a great idea to have two individuals at the helm, this arrangement had led to conflicts, stalled initiatives, and an overall lack of direction. Some of…

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